Technical Support Specialist

2 weeks ago


Lucknow, India ACL Digital Full time
Experience:- 7 to 12 yearsCompany:-ACL DigitalLocation:- Pune (Balewadi)Notice Period:- Immediate joiner.

Job Description:-Technical skills and competencies

Experience:

Minimum

7-10 years in IT support , with at least

three years of experience in OpenStack environments .

Technical Expertise: Deep understanding of

OpenStack

architecture, services, and deployment models. Extensive experience with

backup, recovery, and disaster recovery

processes within OpenStack. Proficiency in

Linux systems administration, networking, and virtualization technologies.

Problem-Solving Skills:

Proven track record of resolving complex technical issues in enterprise environments.

Communication:

Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Certifications:

Relevant certifications such as OpenStack Certified Administrator (COA), Red Hat Certified Engineer (RHCE), or similar are highly desirable.

Availability:

Ability to work in a 24/7 on-call rotation and manage high-severity incidents as needed.Candidate Profile and competencies Experience working with large-scale OpenStack deployments in industries like telecommunications, finance, or cloud service providers. Familiarity with other cloud-native tools and platforms that integrate with OpenStack. Prior experience in a vendor support role or similar Level 4 support capacity Ready to work from UAE for ~2-3 years

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