Windows Administrator
2 weeks ago
Job Description for Windows Admin :
- 5+ years of experience in Windows Administration, Hyper-v Administration, MS cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
Need to be flexible to work in shifts and work from Office.
Technical Skills :
- Extensive troubleshooting skills and problem-solving ability required for Windows OS, Windows Cluster, Performance issue, RDP issue and Hyper-V.
- Good experience required on Hyper-V management.
- Cluster - Strong Knowledge and experience required for MS Failover Cluster Installation, configuration and troubleshooting of cluster issues. Ability to provide the RCA with the available logs.
- Windows - Server 2008 till 2022 installation, configuration, and end to end support for OS related issues. Dump file analysing.
- Patching - Good Experience required in Windows patching and Hyper-V host patching.
- Good Knowledge required on DNS, DHCP and GPO.
- Tools - Good experience required on various MS tools like , Perfmon , procmon and netmon.
- Scripting - Good to have PowerShell scripting knowledge.
- Process - Good Knowledge on ITIL process.
Soft Skills :
- Strong communications skills
- Excellent spoken and written English communication.
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Demonstrable troubleshooting skills
- Cross-team collaboration
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