Engineering Manager

1 month ago

Bengaluru, India Smarsh Full time
Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

About the role

We are seeking an experienced Engineering Manager to lead our API Platform team, which will be responsible for Smarsh’s API Gateway and API Management of our public APIs. The ideal candidate will possess exceptional technical expertise in API development, management, and security, coupled with strong leadership skills to mentor and develop engineers at all levels. The Engineering Manager will play a pivotal role in driving innovation, fostering collaboration, and ensuring the successful delivery of high-quality API solutions.

Responsibilities:

- Technical Leadership: Provide technical guidance and direction to the API Gateway team, ensuring the design, implementation, and maintenance of a resilient and scalable API Gateway deployed on Kubernetes in AWS.- Team Development: Mentor and coach engineers within the API Gateway team, fostering a culture of continuous learning and growth in API design, development, security and management.- Project Management: Collaborate with cross-functional teams to define API requirements, establish project timelines, and allocate resources effectively to deliver high-quality API solutions that meet customer needs.- API Management Strategy: Contribute to the development of API Management strategies and roadmaps with a security first mind-set, aligning with internal & external stakeholders, and establishing Smarsh’s API Management posture moving forward.- Collaboration: Foster a collaborative environment within the API Gateway team and across departments, promoting open communication, knowledge sharing, and teamwork.- Technical Innovation: Drive technical innovation within the API Gateway team, exploring new tools, technologies, and approaches to enhance API Gateway performance, security, and reliability.- Stakeholder Management: Interface with internal and external stakeholders to understand API requirements, address concerns, and communicate project status effectively.- Risk Management: Identify and mitigate technical risks associated with API development and management, proactively addressing challenges to minimize disruptions to service delivery.- Quality Assurance: Establish and enforce quality standards and best practices for API development, testing, and deployment to ensure the delivery of reliable and high-performance APIs.- Performance Monitoring: Implement monitoring and performance measurement tools to track API usage, performance metrics, and service-level agreements (SLAs), ensuring optimal API performance and availability.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related technical field; advanced degree preferred.- Extensive experience in API development and management, with a deep understanding of RESTful principles, API design patterns, and microservices architecture.- Strong leadership skills with the ability to inspire and motivate a diverse team of engineers.- Proficiency in programming languages commonly used in API development (e.g., Java, Python, Node.js).- Experience with API management platforms (e.g., Apigee, Kong) and API design tools (e.g., Swagger, OpenAPI).- Familiarity with API Authentication & Authorization workflows (e.g., OpenID, OAuth2) backed by an authorization server (e.g., KeyCloak).- Familiarity with containerization technologies (e.g., Docker, Kubernetes) and cloud computing platforms (AWS).- Demonstrated ability to mentor and develop engineers at various levels of experience.- Exceptional communication and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.- Experience in recruiting and building high-performing engineering teams is a plus.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on business needs.

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit

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