Manager - Marketplace

3 weeks ago


gurgaon, India Indifi Full time
Role: The person will be responsible for managing relationships with multiple Lenders on the marketplace. Will be involved in increasing business volumes with external lenders on the marketplace and coordinating end to end on areas like finance, collections, customer service etc.
Responsibilities :
Managing external lender disbursements and increasing volumes on each lender on the marketplace
Tracking the approval/disbursement TATs on the marketplace in accordance with the agreed timelines.
Responsible for managing end to end process of lead assignment, approval, disbursal and post sanction follow up with respect to each lender partner.
Responsible for maintenance of monthly Revenue MIS for each lender partner
Responsible for coordinating with internal stakeholders like Finance, Credit, Collections, Customer Service, Technology to administer lender related tasks
Determine performance benchmarks and identify course of action in case of breach.
Automate Credit Policies to ensure no/minimal manual Intervention in assessing the creditworthiness
Monitor the delinquent accounts to ensure the achievement of company standards/benchmark of the delinquency.
Identifying technological solutions to improve existing processes and overall portfolio management functions
Key Relationships :
Working with Credit and Operations team to manage lead flow in approval and disbursement stage
Working with Finance team for monthly MIS and subsequent reconciliations
Working on standardization of policies and processes
Working with Collections team to coordinate on non-paying borrower resolutions
Working with Customer Service team to administer fast and efficient resolutions for borrower queries from lenders
Working with Technology team to implement process improvements
Interact with Lenders and other external parties whenever required.
Essential :
3-5 years of relevant experience in Project management / Multi Stakeholder Management
Experience in financial services industry
Stakeholder Management (Internal and External Parties)
Good grip on Excel
Commercial Orientation / Good in building relationships
Influencing and negotiation skills

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