Enablement Manager

5 days ago

Hyderabad, India Apty Software Pvt. Ltd. Full time

Enablement Manager (B2B SAAS)   Location: Hyderabad   Timings: 2.00 PM to 11.00 PM (IST)   Role Summary   Apty is looking for an Enablement Manager to own and run our end-to-end enablement charter for Apty – across customers, implementation partners, and new employees. You will manage our self-serve enablement portal, design learning journeys, and ensure every stakeholder can adopt and use Apty with confidence.   Key Responsibilities   Apty Enablement Program   Design and own the Apty enablement for customers and partners   Define role-based learning paths, certifications, and milestones.   Plan and execute rollout: timelines, communication, sessions, and feedback loops.   Self-Serve Enablement Portal   Own Apty’s enablement self-serve portal end to end.   Continuously create, update, and upload content:   Product walkthroughs, playbooks, checklists   Short videos, how-to guides, micro-courses   Templates and best-practice blueprints   Long and short form guides   Keep content structured, searchable, and always up to date with latest version of Apty   Instructional Design & Content   Apply instructional design principles to craft engaging, outcome-driven learning experiences.   Convert product features and workflows into simple, scenario-based training.   Standardize formats, templates, and quality benchmarks for all enablement assets.   Adoption & Analytics   Define and track enablement KPIs: time-to-first-value, feature adoption, training completion, portal usage, help-ticket deflection.   Use analytics and CS insights to identify gaps and improve programs.   Report impact and recommendations to CS, Product, and Leadership.   Cross-Functional Collaboration   Work closely with CS, Product, Delivery and marketing to align enablement across the lifecycle.   Support GTM and product launches with aligned training and content.   Requirements   4–8 years in Customer Enablement, Customer Education, L&D, or Product Training in B2B SaaS.   Strong background in instructional design and adult learning principles.   Hands-on experience designing and building role-based learning journeys and certifications.   Experience managing enablement / academy / LMS portals and content libraries.   Ability to translate complex product workflows into clear, practical learning content.   Comfortable using product and usage analytics to drive decisions.   Should have experience in technical writing   Nice to Have   Experience with Digital Adoption Platforms or enterprise apps (Workday, Oracle, Salesforce, SAP, MS Dynamics).   Prior experience launching a new version enablement program (major product release).

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