User Enablement Team Lead

Overview
This role will serve as the global lead for User Enablement within the Requisition to Pay (R2P) function. The role is responsible for developing and executing the global user enablement strategy to ensure users are equipped with the knowledge, tools, and support needed to effectively adopt and use key systems, technologies, and products

Responsibilities
Purpose

• Lead a global team to manage user enablement across the full employee lifecycle and monitor adoption / proficiency
• Own and align the user enablement strategy with Procurement, Finance, IT, Supply Chain, and Control
• Manage user enablement of all tech solutions within R2P
• Enable seamless experience for end users by reducing the cycle time of any access requests, minimizing access issues and managing access without any SOD violations.
• Track access utilization
• Lead continuous Improvement

Scope

• Requisition-to-Pay processes
• All Global markets

Vision, Strategy & Governance

• Define and lead the user enablement vision, strategy, and roadmap aligned with business objectives and digital transformation initiatives.
• Define and govern the global user enablement strategy for requisition to pay (R2P) systems.
• Ensure user enablement covers the full employee lifecycle (joiners, movers, leavers).
• Measure, monitor, and report on the R2P user base, including segmentation and adoption trends.

Leadership & People Management

• Build and lead a global user enablement team across capability centers, fostering a culture of collaboration, continuous learning, and user centricity.
• Manage team performance through timely mentoring, coaching, and performance reviews.
• Act as the escalation point for user enablement and adoption challenges.

Program Design & Delivery

• Lead the team that designs and delivers training, digital walkthroughs, FAQs, and support materials.
• Develop and implement training strategies (live, virtual, self serve) to upskill users and support ongoing education.
• Oversee the development of enablement content, including documentation, user guides, and knowledge base resources.
• Collaborate with Tech Owners and product teams to ensure smooth user onboarding during system rollouts or organizational changes.

Platforms, Tools & Campaigns

• Manage digital adoption platforms (e.g., LMS, WalkMe, ServiceNow) and oversee rollout of enablement campaigns.
• Implement user feedback mechanisms (surveys, in app prompts, office hours) to continuously improve learning experiences.

Stakeholder Partnership

• Partner with Procurement, Finance, Supply Chain, IT, and Control to align enablement with business priorities and system changes.
• Drive change management by keeping impacted stakeholders informed and addressing change impacts.
• Champion change management practices to support user transition and behavior adoption.

Metrics, KPIs & Insights

• Define KPIs and success metrics to track enablement performance, adoption, productivity, and user satisfaction.
• Track and report metrics such as adoption rates, training effectiveness, and user satisfaction; analyze results to optimize programs.

Controls, SoD & Audit Readiness

• Collaborate with cross functional teams to understand business processes and define Segregation of Duties (SoD).
• Support control execution by providing required evidence and consistent support during audits.

Qualifications

• Significant experience (8-10 years) in enablement, training, or change management.
• Background in leading global enablement programs and cross-functional initiatives.
• Familiarity with digital adoption platforms (ServiceNow, WalkMe, Learning Management Systems).
• Strong communication and facilitation skills across diverse, global audiences.
• Experience defining and monitoring enablement KPIs and driving adoption outcomes
• Strong cross-functional project leadership skills
• Ability to work with complex problems and drive strategic thinking
• Extensive stakeholder Management experience
• Result and execution oriented
• Experience of working in global team and across time zones.
• Experience in managing global teams or virtual teams.
• Experience of managing access with Ariba and SAP
• User Enablement Experience
• Problem solving / ability to identify and address user pain points
• Ability to adapt to changing user needs and organizational priorities
• Interpersonal skills
• Strategic thinking