Enablement Manager

18 hours ago

Hyderabad, Telangana, India Apty Full time

Role Summary:

Apty is looking for an Enablement Manager to own and run our end-to-end enablement charter for Apty – across customers, implementation partners, and new employees. You will manage our self-serve enablement portal, design learning journeys, and ensure every stakeholder can adopt and use Apty with confidence.

Key Responsibilities:

Apty Enablement Program

  • Design and own the Apty enablement for customers and partners
  • Define role-based learning paths, certifications, and milestones.
  • Plan and execute rollout: timelines, communication, sessions, and feedback loops.

Self-Serve Enablement Portal

  • Own Apty's enablement self-serve portal end to end.
  • Continuously create, update, and upload content.
  • Product walkthroughs, playbooks, checklists
  • Short videos, how-to guides, micro-courses
  • Templates and best-practice blueprints
  • Long and short form guides
  • Keep content structured, searchable, and always up to date with latest version of Apty

Instructional Design & Content

  • Apply instructional design principles to craft engaging, outcome-driven learning experiences.
  • Convert product features and workflows into simple, scenario-based training.
  • Standardize formats, templates, and quality benchmarks for all enablement assets.

Adoption & Analytics

  • Define and track enablement KPIs: time-to-first-value, feature adoption, training completion, portal usage, help-ticket deflection.
  • Use analytics and CS insights to identify gaps and improve programs.
  • Report impact and recommendations to CS, Product, and Leadership.

Cross-Functional Collaboration

  • Work closely with CS, Product, Delivery and marketing to align enablement across the lifecycle.
  • Support GTM and product launches with aligned training and content.

Requirements

  • 4–8 years in Customer Enablement, Customer Education, L&D, or Product Training in B2B SaaS.
  • Strong background in instructional design and adult learning principles.
  • Hands-on experience designing and building role-based learning journeys and certifications.
  • Experience managing enablement / academy / LMS portals and content libraries.
  • Ability to translate complex product workflows into clear, practical learning content.
  • Comfortable using product and usage analytics to drive decisions.
  • Should have experience in technical writing

Nice to Have

  • Experience with Digital Adoption Platforms or enterprise apps (Workday, Oracle, Salesforce, SAP, MS Dynamics).
  • Prior experience launching a new version enablement program (major product release).

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