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Collections Executive
1 week ago
Job Title : Collections Executive
Location : Bangalore
Experience : 1-3 years
Process - ICICI ( collection process )
Roles and Responsibilities:
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference..
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
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