Collection Lead

2 days ago


bangalore, India Airtel Business Full time
Collections Lead
Bangalore, India
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .
Function : CE
Reporting To: TL-Collections
Job Level: DGM
Purpose of the Job
Responsible for Custodian of Customer Service Experience and to deliver and own CSD KPI’s for the Zone in line with AOP and to Implement & Drive Collaborative Initiatives across Departments on Customer Service at a Zonal Level, in order significantly enhance business performance.
Key Deliverables
Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
Effective Management of ARC’s to ensure superior customer experience for pre& post customer
Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
Drive High Value Service Experience to increase customer retention and Revenue from these segments
Drive Rural Service Experience through ASC expansion and ASC engagement & training.
Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points
Skills Required
Strong Analytical skills
Very high Excel and financial modeling skills
High process orientation
Good communication skills
Result - Orientation
High negotiation skills
Educational Qualifications
Full Time graduate, preferably MBA/ PGDM
Work Experience
8 years of Collections Experience
Preferably Telecom
  • Collections Lead

    4 weeks ago


    bangalore, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call.Good written and verbal communicationGood at Email writing skills following right etiquettes.Able to handle Inbound & Outbound call.Knowledge Dispute ManagementGood understanding on Account ReconciliationUnderstanding on Credit Management along with task which includes - Credit...

  • Collections Lead

    4 weeks ago


    bangalore, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call.Good written and verbal communicationGood at Email writing skills following right etiquettes.Able to handle Inbound & Outbound call.Knowledge Dispute ManagementGood understanding on Account ReconciliationUnderstanding on Credit Management along with task which includes - Credit...

  • Collections Lead

    4 weeks ago


    bangalore, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which...

  • Collections Lead

    3 weeks ago


    Bangalore City, India Infosys BPM Full time

    Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call. Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes...


  • bangalore, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...


  • bangalore, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE?Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...


  • bangalore, India Muthoot Fincorp Ltd. Full time

    What is Muthoot FinCorp ONE? Muthoot FinCorp ONE, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and...


  • bangalore, India PeopleLogic Full time

    About the CustomerCompany is one of the most data-centric and agile companies in the B2B e-commerce domain.About the RoleDesignation : Collection Manager- CreditWork Location: BangaloreWork Experience: 3- 8 Years of experienceCollections managers oversee the credit and collections activities of an organization. They manage the collection of...


  • bangalore, India PeopleLogic Full time

    About the CustomerCompany is one of the most data-centric and agile companies in the B2B e-commerce domain.About the RoleDesignation : Collection Manager- CreditWork Location: BangaloreWork Experience: 3- 8 Years of experienceCollections managers oversee the credit and collections activities of an organization. They manage the collection of...

  • Senior Manager

    2 months ago


    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Senior Manager

    4 weeks ago


    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...


  • bangalore, India VCATCH Full time

    Company Overview VCATCH is a leading BPO company that operates on Six-Sigma standards. With a core management team boasting decades of experience in the industry, we have expanded our services to various sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. Our state-of-the-art technology and infrastructure enable us to provide...


  • bangalore, India PeopleLogic Full time

      About the Customer   Company is one of the most data-centric and agile companies in the B2B e-commerce domain. About the Role Designation : Collection Manager- Credit Collections managers oversee the credit and collections activities of an organization. They...


  • bangalore, India PeopleLogic Full time

    About the Customer Company is one of the most data-centric and agile companies in the B2B e-commerce domain. About the Role Designation : Collection Manager- Credit Work Location: Bangalore Work Experience: 3- 8 Years of experience Collections managers oversee the credit and collections activities of an organization. They manage the collection of...


  • bangalore, India PeopleLogic Full time

      About the Customer   Company is one of the most data-centric and agile companies in the B2B e-commerce domain. About the Role Designation : Collection Manager- Credit Collections managers oversee the credit and collections activities of an organization. They...


  • bangalore, India ContinuServe Full time

    Work location: Electronic City, Bengaluru, Karnataka. Shift timings: 5:30 PM to 2:30 AM Exp: 7+ to 8 Yrs Notice Period - Immediate to Maximum 20 Days Time* NOTE - WORK FROM OFFICE Key Responsibilities Highly skilled and experienced Collections Resource of expertise in US business to business collections. Known for a deep understanding of accounts receivable...


  • bangalore, India Quantum Leap Learning Solutions Pvt Ltd Full time

    A CX Collections Specialist is responsible for keeping track of customer journeys, identifying customers with unresolved payments, and contacting them at the relevant time in order to collect payments. They will be responsible for keeping a record of all outstanding payments, and investigate payment history through contact details.They are responsible for...


  • Bangalore City, India PeopleLogic Full time

    About the CustomerCompany is one of the most data-centric and agile companies in the B2B e-commerce domain.About the RoleDesignation : Collection Manager CreditWork Location: BangaloreWork Experience: 3 8 Years of experienceCollections managers oversee the credit and collections activities of an organization. They manage the collection of outstanding...


  • bangalore, India Quantum Leap Learning Solutions Pvt Ltd Full time

    A CX Collections Specialist is responsible for keeping track of customer journeys, identifying customers with unresolved payments, and contacting them at the relevant time in order to collect payments. They will be responsible for keeping a record of all outstanding payments, and investigate payment history through contact details.They are responsible for...


  • US/Overseas/International/Bangalore, India DoublU Pty Ltd Full time

    About the job :We are hiring a Senior Power Curve Developer / Lead for an MNC (Direct) ,(Full-time or Contract ) to upgrade their collections application.Location : Sydney, New South Wales, AustraliaRoles & Responsibilities :- Provide Power Curve Collections platform development expertise including availability, User roles, Deployments, Triage support, File...