Collections Lead

2 weeks ago


bangalore, India Infosys BPM Full time
Collections – Experience in connecting with international customers Via Call.
Good written and verbal communication
Good at Email writing skills following right etiquettes.
Able to handle Inbound & Outbound call.
Knowledge Dispute Management
Good understanding on Account Reconciliation
Understanding on Credit Management along with task which includes - Credit Limit Review ,Refunds, Order Management.
Flexible with night shift.
Ready to work in graveyard shift from 10pm -7am IST
Should have knowledge about the collection process.
Excellent communication skills (writing & oral).
Experience in handling a team of Collections executives tele-callers.
Prepare strategies for achieving team targets.
Performance review of callers on daily weekly monthly basis
On the job Product Training of new joiners
Excellent communication skills
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