Manager Operations Technology

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Responsibilities: Requirements Elicitation and Analysis: Lead requirements gathering sessions with stakeholders across various business units. Analyze and document complex business processes and workflows. Translate business requirements into clear, concise, and testable user stories and acceptance criteria. Identify and document functional and non-functional requirements. Solution Design and Development (Mendix Focus): Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities. Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions. Configure and customize Mendix workflows to meet specific business needs. Develop and maintain Mendix application documentation. Workflow Expertise: Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management.Optimize existing Mendix workflows for performance and efficiency.Stay up-to-date on the latest Mendix features and best practices related to workflow solutions.Mentor junior business analysts on Mendix workflow design and implementation. Collaboration and Communication: Act as a liaison between business stakeholders and the development team. Communicate effectively with both technical and non-technical audiences. Facilitate workshops and presentations to stakeholders. Participate in Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews. Testing and Quality Assurance: Develop and execute test plans and test cases for Mendix workflow solutions.Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements.Identify and document defects and work with the development team to resolve them. Documentation and Training: Create and maintain comprehensive documentation for Mendix applications and workflows, including process flows, data models, and user guides.Develop and deliver training materials to end-users on Mendix solutions. Center of Excellence (CoE) Contribution: Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices. Contribute to the development of reusable Mendix components and templates for workflow solutions. Assist in the creation and maintenance of a Mendix knowledge base and documentation repository. Support the governance and quality assurance processes within the Mendix CoE. Help to onboard and mentor new Mendix developers and business analysts within the organization. Promote the adoption of Mendix best practices across the organization. Project management and change management: Manage projects and engagements in the automation and tech implementation domain. Manage change management in these projects Sounds like you? To apply, you need to have: Education & Experience: Mendix Workflow Solution Expert / Intermediate Certification Relevant experience in Mendix workflow solution deployment Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience. 10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects. Bonus Points For: Knowledge of Real Estate Industry operations. Experience with DevOps practices. Skills & Abilities: Strong analytical and problem-solving skills. Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical). Ability to work independently and manage multiple projects efficiently. Creative thinker with a focus on achieving results. Adept in various requirement gathering techniques like brainstorming, user interviews, workshops. Passionate about driving change and continuous improvement. Certifications (Good to have): CBAP, Business Analytics, Product Owner, or Project Management certifications. Technical Skills: Deep understanding of the Mendix low-code platform, particularly its workflow capabilities. Intelligent Automation Tools (Preferred): In-depth experience with at least one segment of intelligent automation tools like MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools or Gen AI. Programming Languages (Preferred): Proficiency in Python, SQL, or VBA is a significant advantage. Data & Business Analytics (Preferred): Exposure to business and data analytics is a plus. Location: On-site –Bengaluru, KA, Gurugram, HRScheduled Weekly Hours: 40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.