Cloud Support Consultant

1 day ago

Pune, India Valueadd Softtech and Systems Pvt Ltd Full time

Experience: 4-6 YearsLocation: PuneAs a Cloud Support Consultant, your responsibilities include:Collaborate with cross-functional teams to deliver an exceptional customer experience.Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.Administer end-user and security profiles across 100+ servers.Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.Conduct root cause analyses (RCA) and implement corrective and preventive measures.Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.Create and maintain internal documentation for support procedures and best practices.Excited to face any new challenge, you will bring to this position the following skills and qualifications:A Bachelor’s degree in Computer Science, or an equivalent combination of education and experience.3+ years’ experience working in a client-facing support role.Proven experience supporting production Windows and Linux systems in mission-critical environments.Demonstrated competency in server administration and security protocols.Experience supporting servers in an AWS (or other cloud environment) considered a strong asset.Knowledge and exposure on configuring routers and firewalls.Scripting experience using Python, Bash, Ruby or Power Shell.Knowledge and experience supporting ERP solutions would be an asset.Familiarity with support ‘best practices’ (i.e.; ITIL Framework).Excellent communication skills, both written and oral.Superior people skills; team-oriented, fast learner and very personable.Self-motivated, an independent thinker, driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.

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