Cloud Support Consultant

1 week ago

Pune, Maharashtra, India VALUEADD SOFTTECH & SYSTEMS (VAST) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Role: Cloud Support Consultant

Experience: 4-6 Years

Location: Pune

As a Cloud Support Consultant, your responsibilities include:

  • Collaborate with cross-functional teams to deliver an exceptional customer experience.
  • Manage client incidents end-to-end from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
  • Administer end-user and security profiles across 100+ servers.
  • Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
  • Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.
  • Conduct root cause analyses (RCA) and implement corrective and preventive measures.
  • Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.
  • Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
  • Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
  • Create and maintain internal documentation for support procedures and best practices.

Excited to face any new challenge, you will bring to this position the following skills and qualifications:

  • A Bachelors degree in Computer Science, or an equivalent combination of education and experience.
  • 3+ years' experience working in a client-facing support role.
  • Proven experience supporting production Windows and Linux systems in mission-critical environments.
  • Demonstrated competency in server administration and security protocols.
  • Experience supporting servers in an AWS (or other cloud environment) considered a strong asset.
  • Knowledge and exposure on configuring routers and firewalls.
  • Scripting experience using Python, Bash, Ruby or Power Shell.
  • Knowledge and experience supporting ERP solutions would be an asset.
  • Familiarity with support 'best practices' (i.e.; ITIL Framework).
  • Excellent communication skills, both written and oral.
  • Superior people skills; team-oriented, fast learner and very personable.
  • Self-motivated, an independent thinker, driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.

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