Senior Process Manager

4 weeks ago

Chennai, India Eclerx Services Limited, Mumbai, Maharashtra Full time

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Graduation in any specialization -Telecom experience preferred -Flexible to work in night shift and rotational week offs -local candidates preferred Contact -Interested candidate can share their resume at-

  • Senior Software Tester-QA

    3 days ago

    Chennai, Tamil Nadu, India Process Fusion Full time

    Job Title: Senior QA EngineerLocation: Chennai-HybridWork Timings: UK ShiftDepartment: Quality Assurance | EngineeringReports To: QA Lead / Engineering Manager About Process Fusion At Process Fusion, we are committed to building scalable, high-quality software solutions that span desktop, web and mobile platforms. We foster a culture of continuous...

  • Senior Process Manager

    5 days ago

    Chennai, Tamil Nadu, India Thryve Digital Health LLP Full time

    Thryve Digital Health LLPis an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation...

  • Manager – Sales

    2 weeks ago

    Chennai, Tamil Nadu, India Vedaanta Senior Living Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Manager – Sales (Premium Senior Living Villas & Apartments) Locations: Chengalpattu-Chennai and Trichy (Tamil Nadu) Organization:Vedaanta Senior Living| About UsVedaanta Senior Living is a specialist senior care company founded in 2015 by professionals who have successfully built India's largest senior living brand. Within just 10 years, we have grown to...

  • Senior Dynamics CRM Developer

    1 day ago

    Chennai, Tamil Nadu, India Process Fusion Full time

    Job Description for Senior Dynamics CRM/365 DeveloperAs a Senior CRM Dynamics Developer, your role will involve designing, developing, and customizing CRM solutions using the Microsoft Dynamics platform. You will work closely with clients and cross-functional teams to gather requirements, implement CRM functionalities, and provide technical...

  • Senior Manager

    2 weeks ago

    Chennai, India AstraZeneca Full time

    Job Title: Senior Manager - Process Mining Career Level: E Introduction to role Join AstraZeneca's Process Mining Center of Excellence within Global Business Services, where we harness advanced analytics to unlock processing capacity and value. Our team transforms digital process data into insightful models using sophisticated process mining techniques,...

  • Senior Process Manager

    3 weeks ago

    Chennai, India Thryve Digital Health LLP Full time

    Thryve Digital Health LLP is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation...

  • Net Developer

    7 days ago

    Chennai, Tamil Nadu, India Process Fusion Full time

    Job title:Dot net DeveloperJob type:RemoteWork Timing:US ShitJob SummaryWe are seeking a highly experienced and motivated Senior .Net Software Developer to join our development team. The ideal candidate will have over 5 years of experience in .Net development, with a strong focus on working with proprietary JavaScript frameworks. This role involves...

  • Software Quality Assurance Tester

    2 weeks ago

    Chennai, Tamil Nadu, India Process Fusion Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title:Senior QA EngineerLocation:Chennai-HybridWork Timings:UK ShiftDepartment:Quality Assurance | EngineeringReports To:QA Lead / Engineering ManagerAbout Process Fusion.At Process Fusion, we're committed to building scalable, high-quality software solutions that span desktop, web and mobile platforms. We foster a culture of continuous improvement,...

  • Manager - Government Relations & Liasoning

    1 day ago

    Chennai, Tamil Nadu, India People Process Teck Full time

    Position Title: Manager / Senior Manager Corporate RelationsDepartment: Corporate RelationsLocation: ChennaiReporting To: Head of Corporate RelationsJob Purpose: To lead government and external stakeholder relations , ensuring all regulatory, statutory, and project-related liaisoning activities are effectively managed to support real estate operations and...

  • Dot Net Fullstack Developer

    1 day ago

    Chennai, Tamil Nadu, India Process Fusion Full time

    Software Developer- Dot NetLocation: ChennaiJob Type: RemoteWork Timing: US shiftAbout Company:Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by...