Acqueon - System Administrator - Technical Support

1 week ago


bangalore, India Acqueon Technologies Full time

Salary : 8 - 15 LPA


Job Description :


- Understand the nature of the issues the customer is facing and provide adequate solutions for the same

- Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software and hardware

- Respond to customer queries and complaints

- Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email

- Report difficult or complex issues to the manager. Try finding a feasible solution as soon as possible

- Follow up with the users on a regular basis, till the issue closed & document

- Determine potential issues and get them resolved beforehand

- Suggest improvements in the existing procedures

- Ensure that all the issues are resolved on time

- Good communication skills is must

Required Candidate Profile :

- 4-5 years experience managing IT infrastructure and support

- ITIL foundation

- 3+ years experience in IT Support, good experience with IT hardware, software (Windows, Linux, O365, Active Directory)

- Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc

- Working in depth knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues.

- Experience with Servers, Infrastructure, Platform Sizing

- Working knowledge on AD, O365 Server

- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines

- Willingness to work in shifts (24 x 7 x 365 model )

(ref:hirist.tech)

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