Acqueon - System Administrator - IT Operations
3 months ago
Job Description :
- Understand the nature of the issues the customer is facing and provide adequate solutions for the same
- Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software and hardware
- Respond to customer queries and complaints
- Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email
- Report difficult or complex issues to the manager. Try finding a feasible solution as soon as possible
- Follow up with the users on a regular basis, till the issue closed & document
- Determine potential issues and get them resolved beforehand
- Suggest improvements in the existing procedures
- Ensure that all the issues are resolved on time
- Good communication skills is must
Required Candidate Profile :
- 4-5 years experience managing IT infrastructure and support
- ITIL foundation
- 3+ years experience in IT Support, good experience with IT hardware, software (Windows, Linux, O365, Active Directory)
- Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc
- Working in depth knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues.
- Experience with Servers, Infrastructure, Platform Sizing
- Working knowledge on AD, O365 Server
- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines
- Willingness to work in shifts (24 x 7 x 365 model )
- Working from Office
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