Operations program manager, Audits and Insights Team

19 hours ago

Hyderabad, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
1.Operations Planning:
•Working with AIT Leader to develop and execute strategic plans to optimize support and services team operations.
•Develop and implement robust operations plans aligned with organizational objectives.
•Collaborate with Operations Manager to align overarching strategy with day-to-day execution.
2.Performance Metrics:
•Conduct and responsible for weekly operations callouts to review key performance metrics in Weekly Business Review (WBR)
•Conduct and responsible for Monthly Business Reviews (MBR) to assess and prioritize long-term operational trends.
•Work closely with the AIT Program Managers to monitor progress and implement corrective actions to drive AIT operational goals' achievement.
•Collaborate with the AIT Program Managers to translate insights into actionable improvements.
3.Change Management:
•Drive effective change management processes, ensuring strategic shifts are smoothly integrated.
•Effectively communicate strategic insights to teams.
•Partner with the Program Manager to adapt teams to evolving business requirements.
4.Continuous Improvement:
•Develop metrics to measure the effectiveness of audit operations strategies. Use this data to drive continuous improvement, ensuring our operations remain efficient and effective. Foster a culture of continuous improvement within AIT Operations teams.
•Work closely with the Program Managers to implement process enhancements on the ground.
5.Cross-Functional Collaboration:
•Collaborate with cross-functional teams/global stakeholders to ensure alignment of goals and smooth execution of operations. This will involve fostering healthy relationships and facilitating effective communication across the organization.
•Implement best practices in AIT operations, based on industry standards and benchmarks.
•Ensure the Operations Manager is aligned with the strategic direction in day-to-day operations.
About the team
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
The AIT Program Manager is responsible for driving short term and long-term strategic projects by closely coordinating with business leaders. The role will require quickly learning operations to grasp the big picture in order to develop metrics, strategies and processes. You will be working with a number of stakeholders including Operations, Analytics, Policy, Technology teams to correlate business and operational outcomes, unlocking operational constraints and identifying opportunity to streamline the processes. This role requires high level strategic thinking, effective communication and deep-dive analytical problem solving.
BASIC QUALIFICATIONS:
- Bachelor's Degree with 5+ years successful experience in Operations Management in a contact centre environment
- Excellent verbal and written communication skills, with the ability to clearly convey complex information
- Strong analytical skills, with a knack for interpreting data and making informed decisions
- Program and Project Management
- Strong interpersonal skills for liaising with various stakeholders, both internal and external
- Comfortable working independently and seeking guidance as needed.
PREFERRED QUALIFICATIONS:
- A proactive problem-solver, able to anticipate potential issues and implement effective solutions
- Comprehensive understanding of service operations and a track record of effective leadership
- Demonstrated ability in developing and implementing new strategies and procedures
- Lean and Six Sigma Competencies
- MBA in relevant field of Operations Amazon is an equal opportunities employer.

  • myGwork | Operations program manager, Audits and Insights Team

    19 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:1.Operations Planning:•Working with AIT Leader to develop and execute strategic plans to optimize support and services team operations.•Develop and implement...

  • Lead Risk Manager for Audits and Insights

    1 day ago

    Hyderabad, Telangana, India myGwork Full time

    Job SummaryAudits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS).The team achieves this through Defect Identification and Remediation, Metrics reporting, and Insight generation and Recommendation. As a Manager...

  • Highly Motivated Operations Analyst

    1 day ago

    Hyderabad, Telangana, India myGwork Full time

    Are you a driven and analytical professional looking for a challenging role in data-driven business operations?We are seeking a highly motivated Prod Compliance Associate Sr. to join our fast-paced Audits & Insights Team at Amazon.com.Job Summary

  • Strategic Operations Leadership Role in Audits and Insights

    1 day ago

    Hyderabad, Telangana, India myGwork Full time

    About the OpportunityWe are seeking a highly skilled Strategic Operations Leadership professional to join our Audits and Insights team at Amazon. As an inclusive employer, we value diversity and are proud members of the myGwork community.Job DescriptionThis role is responsible for driving strategic projects and initiatives across the organization. You will...

  • Prod Compliance Associate Sr., Audits and Insights Team

    19 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Audits & Insights Team (AIT) as a Prod Compliance Associate Sr....

  • AIT Audit Manager

    19 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms...

  • myGwork | Prod Compliance Associate Sr., Audits and Insights Team

    19 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Audits & Insights Team (AIT) as a Prod Compliance Associate Sr....

  • myGwork | AIT Audit Manager

    19 hours ago

    hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms...

  • Sourcing & Compliance Audit Program Manager

    6 months ago

    Hyderabad, India Micron Full time

    Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR57741 Sourcing & Compliance Audit Program Manager ...

  • HR Manager | HR Manager

    2 days ago

    hyderabad, India HR Manager Full time

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...

  • Xemplar Insights | Database Administrator

    2 days ago

    hyderabad, India Xemplar Insights Full time

    Xemplar InsightsXemplar is a US-based software and solutions company specializing in customer engagement and risk management software, leveraging AI/ML, GPT, Mobile, Web, and Cloud technologies. Our clients are primarily in the insurance and financial services sectors in the US and Europe.As part of our dynamic team, you will work in a fast-paced, innovative...

  • IT Audit Manager, Defensive Secuirty Team

    19 hours ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is seeking a Senior IT Auditor to join Finance Operations Risks and Intelligence (FORI) team. We have a complex service-oriented architecture (SOA)...

  • Manager internal audit

    2 weeks ago

    Hyderabad, India Calx And Cor Pvt Ltd Full time

    Company Description We are hiring Manager Internal Audit for leading Mnagement consulting firm for Hyderabad Location.Role DescriptionThis is a full-time on-site role for a Manager Internal Audit at Hyderabad. The Manager Internal Audit will be responsible for conducting process audits, operational audits, financial audits, assessing internal controls,...

  • Manager Internal Audit

    1 week ago

    Hyderabad, India Calx and Cor Pvt Ltd Full time

    Company Description We are hiring Manager Internal Audit for leading Mnagement consulting firm for Hyderabad Location. Role Description This is a full-time on-site role for a Manager Internal Audit at Hyderabad. The Manager Internal Audit will be responsible for conducting process audits, operational audits, financial audits, assessing internal...

  • Manager Internal Audit

    2 weeks ago

    Hyderabad, India Calx and Cor Pvt Ltd Full time

    Company Description We are hiring Manager Internal Audit for leading Mnagement consulting firm for Hyderabad Location. Role Description This is a full-time on-site role for a Manager Internal Audit at Hyderabad. The Manager Internal Audit will be responsible for conducting process audits, operational audits, financial audits, assessing internal controls,...

  • Manager Internal Audit

    2 weeks ago

    Hyderabad, India Calx and Cor Pvt Ltd Full time

    Company DescriptionWe are hiring Manager Internal Audit for leading Mnagement consulting firm for Hyderabad Location. Role DescriptionThis is a full-time on-site role for a Manager Internal Audit at Hyderabad. The Manager Internal Audit will be responsible for conducting process audits, operational audits, financial audits, assessing internal controls,...

  • Audit Manager

    1 month ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Audit Manager, Vice President - Internal Audit Chief Administrative OfficeIn this role, you will:Support IA's emerging risk identification/monitoring by partnering with the IA innovation team and identifying/implementing requirements to build out data analytics capabilities for identifying/monitoring emerging...

  • Survey Programming Specialist

    6 days ago

    Hyderabad, Telangana, India MetrixLab Full time

    About MetrixLab:We empower clients to make data-driven decisions by providing cutting-edge technology, a flexible platform, and passionate experts.MetrixLab is a leading global research and insights provider that simplifies work for our clients and enables them to deliver greater business impact.We are committed to delivering error-free projects with minimal...

  • Manager - Audit & Assurance(Financial Audit US)

    6 months ago

    Hyderabad, India Entigrity Full time

    Position Overview: We are seeking an experienced and dynamic individual to join our team as a US Audit Manager with strong financial audit expertise. As the Audit Manager, you will be responsible for overseeing and managing all aspects of financial audits for our clients. You will lead a team of auditors, ensure compliance with audit standards, and...

  • HR Manager

    3 days ago

    Hyderabad, India HR Manager Full time € 6,00,000 - € 7,20,000

    HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing...