Lead Risk Manager for Audits and Insights
1 month ago
Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS).
The team achieves this through Defect Identification and Remediation, Metrics reporting, and Insight generation and Recommendation. As a Manager I, Risk in AIT, you will lead a team of auditors performing audits and deep dives to identify defects and generate insights.
This role is key in improving Seller/Buyer experience on Amazon. Your responsibilities will include managing operations, capacity and resourcing analysis, establishing audit SOPs, building system-level solutions, and collaborating with partner teams and stakeholders across the globe to deliver on key business goals and objectives.
Key Responsibilities:
• Lead a team, ensuring career coaching and strength alignment
• Manage operations, perform capacity and resourcing analysis, provide staffing recommendations, and establish audit SOPs
• Build and scale system-level solutions with metric impact, drive adoption of solutions across teams
• Perform data analysis on trends observed, recommend solutions to product and Ops teams
• Collaborate with partner teams and stakeholders globally to drive consensus and build trust
• Perform high-level failure investigations which may be operational or business specific in nature
• Establish key reporting/MIS for functional area and write reports in a clear, concise, and audience-specific format
BASIC QUALIFICATIONS:
- Minimum 1 year of experience displaying high ownership, ability to dive deep, and deliver results through projects and contributions to program level goals
- Minimum 1 year of experience managing a team directly or indirectly (coaching underperformance, mentorship, training new hires)
- Experience leading initiatives and/or managing operational metrics at program or org level
- Excellent verbal and written communication skills
- Experience managing multiple stakeholders and collaborating with partner teams (Ops, product, policy)
- Knowledge of Quality auditing methodology and tools
- Proficiency in Excel (Pivots, VLOOKUP etc.)
- Excellent analytical thinking, problem-solving skills, and proven ability to manage multiple competing priorities
PREFERRED QUALIFICATIONS:
- Experience in seller-facing risk functions (SEPO, SPR etc.)
- Experience managing multiple programs and driving high-level process improvement initiatives
- Knowledge of Lean principles or DMAIC methodology
About myGwork:
myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
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