Go4worldbusiness.com-Quality Analyst
3 hours ago
Job Title: Quality Analyst – International Voice Process Experience: 3+ Years Location: New Delhi (Okhla Phase 3) Job Summary: We are seeking an experienced Quality Analyst with a strong background in International Voice Processes . The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and improving the performance of the team while maintaining high compliance standards. Key Responsibilities: Monitor and evaluate inbound and outbound calls to ensure quality and compliance with process standards. Provide constructive feedback to agents and teams to enhance performance and improve customer satisfaction. Analyze trends in performance data and develop actionable insights to drive improvements. Identify gaps in process and recommend process improvements to enhance service quality. Create and maintain quality scorecards, reports, and performance dashboards. Participate in calibration sessions with supervisors and managers to ensure consistent standards are met. Ensure compliance with company policies, procedures, and industry regulations. Train and coach agents on quality assurance and customer service best practices. Collaborate with cross-functional teams to improve overall service delivery and client satisfaction. Skills and Qualifications: Minimum 3 years of experience in quality analysis for an international voice process. Strong understanding of call center metrics and KPIs, including FCR, AHT, and CSAT. Excellent communication and interpersonal skills. Proficiency in call monitoring tools and CRM systems. Ability to analyze data and generate reports. Strong attention to detail and problem-solving skills. Ability to work independently in a remote setting and manage time effectively. Experience with coaching and feedback delivery. Ability to handle multiple tasks and meet deadlines in a dynamic environment. Educational Qualifications: Bachelor's degree in any discipline (Preferred) Certifications in Quality Assurance or related fields are a plus.
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Quality Analyst
2 days ago
New Delhi, India CHANDIGARH UNIVERSITY Full timeQuality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...
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Quality Analyst
1 week ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title: Quality AnalystLocation: Bahadurgarh, HaryanaQualification: B.Sc. in Chemistry (or Chemical Science related field)Experience: Fresher (0-1 year)Job Summary:We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw...
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Quality Analyst
6 days ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title:Quality Analyst Location:Bahadurgarh, Haryana Qualification:B.Sc. in Chemistry (or Chemical Science related field) Experience:Fresher (0-1 year)Job Summary: We are looking for a highly motivated and detail-orientedQuality Analystto join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw materials,...
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Quality Analyst
3 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivatedQA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
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Quality Analyst
3 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivated QA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
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Quality Analyst
9 hours ago
New Delhi, India Sundew Full timeAbout the Role :-We are looking for a Quality Analyst who will take ownership of end-to-end testing processes, collaborate closely with cross-functional teams, and ensure the delivery of high-quality software solutions. This role requires strong expertise in test planning, test case design, defect management, Agile methodologies, and root cause analysis,...
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Call Quality Analyst
2 days ago
new delhi, India Hcxp Consulting Full timeSeeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven
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Quality Analyst
2 days ago
New Delhi, India Leap Full timeAbout the role: We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include: Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft...
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Quality Analyst
3 weeks ago
New Delhi, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
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Quality Analyst
1 week ago
New Delhi, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
