
Hiring Front Desk Manager
3 weeks ago
Key Responsibilities:
1. Client Relations & Service Excellence
- Greet and assist clients with warmth and professionalism.
- Ensure prompt handling of client queries, appointments, and concerns.
- Monitor client satisfaction and address service issues proactively.
2. Front Desk Operations
- Supervise day-to-day activities at the reception.
- Manage appointment scheduling and walk-in clients efficiently.
- Oversee billing, payment collections, and invoicing.
- Ensure adherence to clinic SOPs for client check-in/check-out.
3. Team Leadership & Training
- Supervise and guide front desk executives and support staff.
- Conduct regular training on communication, etiquette, and client handling.
- Assign duties and monitor team performance.
4. Administrative Management
- Maintain records of client visits, daily reports, and feedback.
- Coordinate with operations, inventory, and clinical teams for smooth functioning.
- Handle correspondence, calls, and emails in a timely manner.
5. Compliance & Professional Standards
- Ensure reception area cleanliness and readiness at all times.
- Maintain confidentiality of client records and transactions.
- Adhere to company policies, grooming standards, and code of conduct.
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools).
- Leadership and team management skills.
- Problem-solving and conflict resolution.
Job Types: Full-time, Permanent
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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