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front office cum sales executive

4 weeks ago

Chandigarh, India VITAL DENTAL Full time

We are seeking a professional, customer-oriented Front Office cum Sales Executive to join our dental clinic team. This role combines front desk responsibilities with active promotion and conversion of dental services. The ideal candidate will be the face of the clinic, ensuring smooth administrative operations while also helping to drive sales and patient conversions.

Key Responsibilities: Front Office Duties:

  • Greet and welcome patients with a warm, professional attitude.
  • Manage patient appointments, scheduling, and follow-ups.
  • Answer phone calls, emails, and respond to patient inquiries.
  • Maintain and update patient records in the clinic software.
  • Ensure the waiting area and reception are clean and well-organized.
  • Coordinate with dentists and support staff to ensure smooth workflow.
  • Handle billing, payments, and provide invoices or receipts to patients.
  • Ensure confidentiality and security of patient information.

Sales & Patient Conversion Duties:

  • Educate patients on dental services, procedures, packages, and promotions.
  • Follow up with patients who have inquiries or pending treatment plans.
  • Help convert walk-in inquiries or consultation patients into treatments.
  • Maintain sales records and generate periodic reports.
  • Assist in promoting services through social media or clinic marketing campaigns.
  • Suggest service enhancements based on patient feedback and sales performance.

Required Skills & Qualifications:

  • Bachelor's degree or equivalent (preferred, not mandatory)
  • Proven experience in customer service and/or sales
  • Excellent communication and interpersonal skills
  • Fluency in English and (local language)
  • Proficient in MS Office and clinic management software
  • Pleasant personality with a professional appearance
  • Ability to multitask and handle a fast-paced environment
  • Knowledge of dental procedures (basic understanding; training can be provided)

Preferred Experience:

  • 1-3 years in a dental/healthcare front office or sales role
  • CRM or dental clinic software knowledge (e.g., Practo, Dentrix)

Work Hours:

(Working Days and Time – e.g., Monday to Saturday, 9 AM to 7 PM)

Job Type: Full-time

Pay: ₹16, ₹30,473.62 per month

Work Location: In person