Application Engineer
1 week ago
Designation : Application Engineer
Experience : 5+ years
Location : Bangalore (Onsite)
Job Description :
Must-have skills :
- 5+ years of strong expertise in Java and C++.
- C# is preferred.
- Good exposure to Spring Boot will be an added advantage.
- Good database experience, preferably in Oracle and Google BigQuery.
- Good coding knowledge in either Java or Node.js.
- Good knowledge of network operations, load balancers, router traffics, and strong knowledge of object oriented concepts and data structures.
- The candidate should be flexible to take calls during late hours and should also be available to take important calls during weekends.
Responsibilities :
- Provides direct support to PayPal Customer service agents for high impacting issues.
- Identifies, verifies, and documents irregularities in PayPal CS tools functionality, including posting appropriate bugs.
- Project-manages posted bugs when appropriate (i. follow up and make sure they are addressed).
- Generates and reviews in-depth technical information (sample code, white papers, FAQs, Snippets) for distribution to agents.
- Presents issues and solutions to audiences of varying sizes.
- Provides recognized technical and business leadership and is able to provide deep technical support across a range of functionality.
- Manages workload and other assignments efficiently while being able to resolve time-critical situations reliably and professionally.
- Monitors code rollouts (Live) for issues affecting customer service agents.
- Participates in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity.
- Works with Network Operation and SWAT to address site issues.
- Creates post-mortem and resolution documentation for issues.
- Mentors other engineers and developers by providing technical and business-related guidance and resources.
- Advises management and appropriate groups on support issues which impact customer satisfaction and provides recommendations for appropriate actions.
- Night and weekend support, on a rotating schedule, is required.
- Share on-call responsibilities.
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