Application engineer

4 weeks ago


Bangalore, India Tech Mahindra Full time

Role: L2 Engineer – Defi Application Support Years of experience: 4 – 6 years Job location: Chennai, Bangalore Core Responsibilities: Provide L2 support for Defi system users of Tech M customers Functional areas of support – Origination, Contract Management, Servicing, Collections Work on assigned customer incidents & requests and provide closure Configuration Management: Handle exceptions for file transfers and ensure configurations are correctly applied Product Configuration: Handle business-critical configurations including: Business Parameter changes Business rule adjustments Documentation: Maintain documentation and establish standards, processes, and protocols Review status of batch processes – daily/nightly/weekly/etc. and alert L1 teams in case of issues Interface with Defi product support (L3) team to report and track product issues to closure Additional responsibilities: Provide support to L1 team to ensure L1 incidents & requests raised in customer ticketing tool are closed within SLA Mentor & train L1 team to ensure they are able to effectively provide support to customers team Change management – assist customer team in using Defi system. Conduct quick trainings on system features & usage. Support in testing of changes, new features, modules working along with customer teams. Identify areas where application can be improved, and work with customer & Tech M team to translate this into requirement documentation Recommend best practices for usage of Defi system Keep track of release changes in Defi modules and conduct knowledge sharing sessions for L1 team and customers Experience: Experience on Defi platform in Auto Finance business, as part of implementation and/or support team Functional understanding of financial lending processes in general and auto finance processes in specific. Broad understanding of auto sales processes is also needed. Skilled in MS Office (Excel, Power Point) and process mapping tools like MS Visio Articulate, with good English speaking & writing skills Education: Candidate must have a post-graduation in Business, Finance, or IT He/she should have scored 60% or above throughout in academics, with no gap in studies


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