ITSM Process Analyst

1 week ago

Bengaluru, India Allegion Full time

Creating Peace of Mind by Pioneering Safety and Security

Standard Duties and Key Responsibilities:

Evaluate current ITSM processes, identify & design improvement opportunities Create and maintain process documentation, including user guides, knowledge articles, and process workflows Communicate ITSM process changes to IT teams Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM / ITIL based processes Follow and support defined ITIL based processes including Incident, Problem, Knowledge and Change Management process and workflows Work closely with various IT teams to gather requirements, facilitate discussions, and align process changes with business goals; Evaluate ITSM tool requirements and drive improvements to the ITSM tool experience Provide training and ongoing support to IT teams on ITSM processes and procedures to promote understanding and adherence Proactively identify opportunities for process optimization and innovation to enhance overall IT service management Other duties may be assigned

Preferred Education/Experience Qualifications:

Degree from an accredited university or 4 years of equivalent experience Experience with IT Service Management and ITIL frameworks Experience in process design and continuous improvement Strong analytical and process problem-solving skills Ability to collaborate effectively with cross-functional teams Excellent English communication skills, both written and verbal, with strong interpersonal abilities Proven track record of working successfully with a global team that is distributed geographically Ability to work independently and without significant oversight High level of motivation and commitment

This job description highlights the core responsibilities and expectations for an ITSM Process Analyst, emphasizing their role in bridging business and IT through effective process management.

In essence, the ITSM Process Analyst acts as a key player in ensuring that IT services are delivered effectively and efficiently, meeting both business needs and industry’s best practices.

We Celebrate Who We Are 

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER

Allegion is an

  • ITSM Process Analyst

    1 week ago

    Bengaluru, India Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security Standard Duties and Key Responsibilities: Evaluate current ITSM processes, identify & design improvement opportunities Create and maintain process documentation, including user guides, knowledge articles, and process workflows Communicate ITSM process changes to IT teams Act as a technical resource...

  • ITSM Process Analyst

    3 weeks ago

    Bengaluru, India Allegion Full time

    Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup...

  • ITSM Process Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Allegion Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup...

  • ITSM Consultant

    2 weeks ago

    INDIA - BENGALURU - WHITEFIELD SITE, IN Birlasoft Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    ITSM Consultant Area(s) of responsibility ITSM Roles and Responsibilities A Comprehensive Guide to Key Functions Within IT Service Management ITSM comprises a range of roles, each with unique responsibilities. The following are core positions commonly found in ITSM frameworks: • Service Owner • Process Owner • Process Manager ...

  • ITSM Process Specialist

    1 week ago

    Bengaluru, India arm limited Full time

    Job Description Job Overview Responsible for designing, implementing and running Service Management processes to ensure they align with Enterprise IT and Arm objectives and ITIL best practices. This role will focus on continuous improvement of processes to enhance quality, efficiency and effectiveness of IT services delivered to the...

  • ITSM Consultant

    5 days ago

    INDIA - BENGALURU - WHITEFIELD SITE, IN Birlasoft Limited Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    ITSM Consultant Area(s) of responsibility ITSM Roles and Responsibilities A Comprehensive Guide to Key Functions Within IT Service Management Introduction Information Technology Service Management (ITSM) is a discipline that focuses on designing, delivering, managing, and improving the way IT services are used within an organization. It is rooted...

  • ITSM Lead

    3 weeks ago

    Bengaluru, India Apex Systems Full time

    Job Description: As a Senior ITSM Consultant, you will be responsible for leading the design, implementation, and optimization of IT Service Management (ITSM) processes and solutions. You will work closely with clients to understand their business needs, provide strategic guidance, and ensure the successful delivery of ITSM projects. Your role will involve...

  • ITSM Lead

    2 weeks ago

    Bengaluru, Karnataka, India Apex Systems Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description:As a Senior ITSM Consultant, you will be responsible for leading the design, implementation, and optimization of IT Service Management (ITSM) processes and solutions. You will work closely with clients to understand their business needs, provide strategic guidance, and ensure the successful delivery of ITSM projects. Your role will involve...

  • Itsm Service Controller

    4 days ago

    Bengaluru, India Arm Full time

    **Job Overview**: Reporting into the ITSM Service Controller Manager this role is part of an impactful service management team focusing on experience and a high level of customer service, delivering the right outcome to Arm. **Responsibilities**: - Assisting the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service...

  • Urgent Search: ITSM tool arch

    3 weeks ago

    Bengaluru, India People Prime Worldwide Full time

    About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...