LMS Consultant

1 month ago


Delhi, India METRO Global Solution Center IN Full time
This role matters to us…

- Support our HR colleagues in international METRO Cash & Carry head offices with training administration tool i.e. MPower (Cornerstone LMS).- Be responsible for training administration of the International Learning Campus in Düsseldorf.- Secure documentation of training material for MPower key users on MS SharePoint.- Become a specialist in training administration in areas of your own interest.

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Key Responsibilities:

MPower Support for METRO Cash & Carry head offices

- Upload training contents to MPOWER (ILT, OTJ, eLearning's, Videos, Material, Tests,etc)- Assemble learning solutions in predefined curriculum- Quality check of training contents (e.g. eLearning Modules for full functionality and layout issues i.e. navigation, interactive elements, media assets, text may not exceed available space.)- Export reports for further analysis (i.e. passed/failed or score are tracked and reported in MPOWER correctly)- Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents- Direct cooperation with international HR colleagues- Take upon the role of an expert and go-to person for Cornerstone’s support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert.- Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary.- Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.- Serve as operational POC for Cornerstone clients regarding content issues and system functionality.- Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.

Qualifications

- Master’s degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must- Excellent verbal and written communication skills- Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)- Strong analytical, problem solving interpersonal skills.- High quality standards with respect to details- High team spirit and the ability to work well with others- Preferably experience in international working environment.
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