Field Technical Service Executive

7 days ago


Kozhikode, India Apollo Tyres Full time

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands – Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

Job Title: Field Technical Service Executive
Location: Calicut
Reports to (Position): Regional Field Technical Manager
Department/Function:

Major Responsibilities:
1. Claim and complaint management
2. Product feedback to R&D and Sales
3. Demand Generation Activities
4. Training – of internal and external staff
5. Market Intelligence – current practices by the competition, latest trends in customer service and customer experience
6. Implementation of Marketing and Service Initiatives
7. Sales support – support sales team in timely customer complain resolution, sales generation through customer activities etc
Skills:
1. Awareness of Sales Processes and Systems
2. Knowledge of market assessment/ demand estimation techniques
3. Knowledge of mechanisms for brand building, marketing communication and promotional activities
4. Product Knowledge
Relevant Experience:
4-6 years
Education Qualification(s):
B.Tech



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