Information Technology Operations Analyst

2 months ago


Gandhinagar, India ViewTrade Holding Corp. Full time
About ViewTrade: ViewTrade is the force that powers fintech and cross-border investing for financial services firms throughout the world. We provide the technology, support and brokerage services that business innovators need to quickly launch or enhance a retail, fintech, wealth, or cross boarder investing experience. Now in our third decade, our approach has helped 300+ firms – from technology startups to large banks, brokers, super apps, advisory, and wealth management – create the differentiating investment experiences their customer’s demand. With clients in over 29 countries and a team that brings decades of experience and understanding of financial services technology and services, we help our business clients deliver the investment access and financial solutions they require. Our Values: ● Expertise ● Integrity ● Solution Driven. ● Teamwork ● Long Term success ● Always winning ● Always learning Responsibilities:As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure during India business hours. This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment.

System Administration: Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance. Infrastructure Support: Build, configure, and troubleshoot our infrastructure, including FIX and VPN connectivity, addressing any technical issues that arise.

Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on FIX and VPN health. After-Hours Support: Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting FIX and VPN connectivity. Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.

SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations. Automation: Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.

Tool Management: Install, configure, automate, and monitor various tools such as IIS, SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL, as well as FIX engines and VPN appliances. Collaboration: Work effectively with team members to achieve common goals and ensure smooth IT operations. Required Skills and Experience:

Proven experience as a Windows/Linux/Unix system administrator

In-depth knowledge of Windows and Linux systems

Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting Familiarity with SQL database operations and various versions of SQL databases

Hands-on experience with cron jobs and shell scripting Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc.

Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting) Experience with setting up and managing ticketing systems (e.G., Jira, Zendesk, ServiceNow) Understanding of SLAs and commitment to meeting service level objectives

Excellent communication and interpersonal skills

Strong troubleshooting and problem-solving abilities

Ability to work effectively in a fast-paced and dynamic environment

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