Information Technology Operations Analyst

2 months ago

Gandhinagar, India ViewTrade Holding Corp. Full time

About ViewTrade:

ViewTrade is the force that powers fintech and cross-border investing for financial services firms throughout the world. We provide the technology, support and brokerage services that business innovators need to quickly launch or enhance a retail, fintech, wealth, or cross boarder investing experience. Now in our third decade, our approach has helped 300+ firms – from technology startups to large banks, brokers, super apps, advisory, and wealth management – create the differentiating investment experiences their customer’s demand. With clients in over 29 countries and a team that brings decades of experience and understanding of financial services technology and services, we help our business clients deliver the investment access and financial solutions they require.


Our Values:

● Expertise

● Integrity

● Solution Driven.

● Teamwork

● Long Term success

● Always winning

● Always learning


Responsibilities:

As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure during India business hours. This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment.

  •  System Administration: Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance.
  •  Infrastructure Support: Build, configure, and troubleshoot our infrastructure, including FIX and VPN connectivity, addressing any technical issues that arise.
  •  Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on FIX and VPN health.
  •  After-Hours Support: Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting FIX and VPN connectivity.
  •  Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.
  •  SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations.
  •  Automation: Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.
  •  Tool Management: Install, configure, automate, and monitor various tools such as IIS, SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL, as well as FIX engines and VPN appliances.
  •  Collaboration: Work effectively with team members to achieve common goals and ensure smooth IT operations.


Required Skills and Experience:

  •  Proven experience as a Windows/Linux/Unix system administrator
  •  In-depth knowledge of Windows and Linux systems
  •  Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting
  •  Familiarity with SQL database operations and various versions of SQL databases
  •  Hands-on experience with cron jobs and shell scripting
  •  Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc.
  •  Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting)
  •  Experience with setting up and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow)
  •  Understanding of SLAs and commitment to meeting service level objectives
  •  Excellent communication and interpersonal skills
  •  Strong troubleshooting and problem-solving abilities
  •  Ability to work effectively in a fast-paced and dynamic environment

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