OPD Senior Executive

3 weeks ago


sany, India Vidpro Consultancy Services Full time
Overview: The OPDSenior Executive plays a crucial role in overseeing the dailyoperations of the Outpatient Department (OPD) and ensuring thesmooth functioning of patient services. They are responsible formanaging the administrative and operational aspects of the OPDmaintaining high standards of patient care and optimizing thepatientexperience.
KeyResponsibilities:
  • Coordinateand supervise daily activities in theOPD
  • Ensure efficient patient flow and minimizewaiting times
  • Oversee patient registration andappointment scheduling
  • Manage a team of OPDstaff and provide leadership andguidance
  • Implement and enforce qualityassurance and compliance measures
  • Handlepatient feedback and complaintseffectively
  • Collaborate with medical andnonmedical departments to streamlineoperations
  • Conduct regular audits to assess andimprove OPD processes
  • Monitor and analyze OPDperformance metrics and KPIs
  • Participate in thedevelopment and implementation of OPD policies andprocedures

RequiredQualifications:
  • Bachelors degree in Healthcare Administration or relatedfield
  • Proven experience in a supervisory ormanagerial role within a healthcaresetting
  • Demonstrated knowledge of healthcareregulations and quality standards
  • Strongleadership and team management skills
  • Excellentcommunication and interpersonalabilities
  • Proficiency in using healthcareinformation systems and EMR software
  • Ability toanalyze data and implement processimprovements
  • Customercentric mindset with afocus on patient satisfaction
  • Problemsolvingand decisionmaking capabilities
  • Adaptabilityand resilience in a fastpaced healthcareenvironment

daily operations,patientcare,healthcare,data,appointment scheduling


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