Assistant General Manager

3 weeks ago

Idukki district, India Maharani Wedding Collections Full time

Job Title: Assistant General Manager (AGM)

Location: Thodupuzha
Company: Maharani Wedding Collection
Reporting To: General Manager
Employment Type: Full-Time

About Us:

Maharani Wedding Collection is a premier destination for luxury bridal and ethnic wear, catering to discerning clients seeking elegance, tradition, and craftsmanship. With a legacy of excellence in customer service and design innovation, we aim to redefine the bridal shopping experience.

Position Summary:

The Assistant General Manager (AGM) will play a pivotal role in overseeing the day-to-day retail operations, driving sales performance, managing staff, maintaining brand standards, and ensuring exceptional customer experiences. The AGM will assist the General Manager in implementing business strategies, and may also act as the GM in their absence.

Key Responsibilities:Operations & Sales:

  • Oversee daily operations of the showroom to ensure smooth and efficient functioning.
  • Achieve monthly and annual sales targets; monitor and analyze sales trends and KPIs.
  • Assist in inventory planning, stock management, and timely replenishment of merchandise.
  • Coordinate with procurement and design teams to ensure availability of trending and in-demand collections.

Customer Experience:

  • Ensure the highest standards of customer service are maintained at all times.
  • Handle VIP clients, resolve escalated complaints, and ensure personalized experiences.
  • Train staff on client handling, upselling, and cross-selling strategies.

Team Leadership & Management:

  • Lead, train, and motivate a team of sales associates, stylists, and support staff.
  • Conduct regular performance evaluations, mentoring sessions, and team meetings.
  • Ensure staff schedules, discipline, grooming standards, and morale are well maintained.

Marketing & Promotions:

  • Coordinate with the marketing team on in-store promotions, events, and festive campaigns.
  • Suggest and implement local marketing ideas to increase footfall and visibility.

Reporting & Strategy:

  • Generate and analyze sales, footfall, and conversion reports.
  • Provide regular business updates to the General Manager and suggest process improvements.
  • Ensure compliance with company policies, safety regulations, and legal requirements.

Key Requirements:

  • Bachelor's degree in Business Administration, Retail Management, or related field. MBA preferred.
  • 5+ years of experience in luxury retail, preferably in ethnic or bridal fashion.
  • Proven leadership skills with experience managing teams of 15+ staff.
  • Strong sales acumen, customer relationship management, and interpersonal skills.
  • Excellent communication in English, Hindi, and regional language (if applicable).
  • Passion for fashion, especially ethnic and bridal trends.
  • Flexibility to work on weekends, holidays, and during festive seasons.

Why Join Us?

  • Work with one of the most prestigious names in bridal fashion.
  • Be part of a growing, customer-focused team passionate about tradition and innovation.
  • Attractive salary + performance incentives + employee benefits.

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid time off

Work Location: In person

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