Service Desk Analyst

Job Title: Service Desk Analyst Location: Hyderabad (Local candidates preferred) Shift: Night Shift (Mandatory night shift experience required)

Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...

About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.Requirements Exposure to a ticketing system for example ServiceNow and Remedy. Act as the first point of contact for users reporting IT issues or requesting services. Log, categorize and prioritize incidents and service...

About the JobAs a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with...

Title: Service Desk Analyst Location : Hyderabad /Bangalore Duration: 6-12 Months Contract Responsibilties : 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting...

Job DescriptionJob RequirementsPosition OverviewThe Service Desk Analyst - Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform...

Position Overview :The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests.The role requires strong troubleshooting skills, knowledge of cross-platform operating systems (Windows,...

Job Requirements Position Overview The Service Desk Analyst – Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform...

2-5 years of experience in an IT support/help desk environment.Exposure to ticketing system ServiceNowMandatory experience in Call, Email and Chat service desk support.Log, categorize, & prioritize incidents and service requests in the ITSM tools.

**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...