Quality Assurance Specialist
3 weeks ago
MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.
Website: Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception: 2011
Job Description
We’re seeking an experienced Quality Assurance Specialist with an unwavering commitment to meticulous quality standards. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our deliverables to the next level with respect to accuracy and customer centricity. You will be charged with complete QA responsibility as defined by the QA manager to ensure that our deliverables are accurate and timely reach the customer every time. Also, the specialist should be comfortable reviewing content that not in English.
Plan, execute, and perform inspection and testing of incoming and outgoing deliverables to confirm quality conformance to specifications and quality deliverables
Suggest solutions to identified deliverable problems
Assist operations and local quality function in tracking, documenting, and reporting quality levels to meet goals/KPIs
Analyze and investigate reported quality issues to ensure closure in accordance with our guidelines and customer requirements
Investigate product quality in order to make improvements to achieve better customer satisfaction. Collaborate with production team to achieve better results
Develop or update our inspection procedures to ensure that we’re moving with the trend, as well as proper documentation and tracking of issues
Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and discuss mitigations with the production team
Interpret, build upon, and comply with company quality assurance standards
Collect quality data by carefully maintaining issues and nonconformance processing through records and tracking systems, including root cause and corrective actions
Document quality assurance activities with internal reporting and audits
Prepare and present reports and metrics to Senior Management
Oversee continuous improvement projects to develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all services offered to the customer
Pursue continuing learning/exploration on new solutions, technology, and skills
Qualifications
Bachelor’s degree
3+ year experience in the promotions content/e-learning/publishing house content domain or any other related domain
Print media experience is a big positive
Should be comfortable in reviewing content in non-English language like Asian Languages and European languages
Superb computer competence, including MS Office
Knowledge of quality assurance terminology, methods, and tools
Analytical, problem-solving, and decision-making skills
Demonstrated knowledge of testing best practices, version control practices and defect management practice
A sense of ownership and pride in your performance and its impact on the company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skill
Understanding of Agile/Scrum methodology and how QA functions within it
Professional certification in Quality Assurance
Knowledge of Content Quality Assurance Automation
Additional Information
This position will have the freedom to act on the following:
Deciding with QA Manager/Project Manager if the final output should or should not be delivered to the customer.
Improving existing QA practices and guidelines.
Defining new processes and guidelines for QA.
Suggesting enhancements to improve the end deliverable to the client.
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