![Freshworks](https://media.trabajo.org/img/noimg.jpg)
Lead - Business Systems Services
3 weeks ago
As the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.
Responsibilities:
Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision
Partner with the Leads to work with Product Managers on the Freshworks product teams to understand and align the product roadmap to the functional requirements
Manage day to day operations such as supporting L2/L3 tickets and data management inside the CRM
Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.
Develop, test and deploy customizations and new functionality based on changing business needs
Collaborate on all business readiness activities including end user training, product testing, rollout, iteration and support
Qualifications
Overall experience of 7-9 years working in a SaaS / IT environment with Relevant Business Analyst exposure of at least 2 years with hands on experience
Understanding of business processes in the Sales, Marketing and customer service/customer success domains
Proven track record in delivering large scale projects and working with multiple business stakeholders
In depth understanding of CRM, CPQ and other Sales tools with System Administration experience and Certification - Salesforce, Hubspot, Microsoft Dynamics etc
In depth understanding of business processes in the Sales domains
Strong understanding of APIs and Integrations
Strong focus on requirement gathering and translating into tech specifications
Strong foundation in Project Management and managing agile systems
In-Depth knowledge in CRM with System Administration experience
Ability to work with multiple stakeholders and drive consensus
Bachelor's / Master’s Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs
Software development background is a plus
Excellent written and verbal communication skills
Collaboration mindset – this is a highly cross-functional role
A do-what-it-takes attitude
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
-
Lead - Business Systems Services
4 weeks ago
Chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Lead - Business Systems Services
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Lead - Business Systems Services
1 month ago
Chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Lead - Business Systems Services
4 weeks ago
chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13...
-
Lead - Business Systems Services
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionAs the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs,...
-
Lead - Business Systems Services
3 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs,...
-
Lead - Business Systems Services
4 weeks ago
Chennai, India Freshworks Full timeJob DescriptionAs the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs,...
-
Lead - Business Systems Services
1 month ago
Chennai, India Freshworks Full timeJob DescriptionAs the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs,...
-
Maveric Systems
5 days ago
Chennai, India Maveric systems Full timeJob Description :- Comprehensive experience (6-15 years) in Banking & Financial services with exposure in Payments products implementations, Core banking system Implementation (large Programs) in the space of Transaction Banking business- Preferred to have KYC onboarding experience.- Experience as business analyst liaising with business and IT teams- Should...
-
Maveric Systems
4 days ago
Chennai/Bangalore/Pune, IN Maveric systems Full timeJob Description :- Comprehensive experience (6-15 years) in Banking & Financial services with exposure in Payments products implementations, Core banking system Implementation (large Programs) in the space of Transaction Banking business- Preferred to have KYC onboarding experience.- Experience as business analyst liaising with business and IT teams- Should...
-
Lead Business System Analyst
2 weeks ago
Chennai, Tamil Nadu, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Lead Business System Analyst
2 weeks ago
Chennai, Tamil Nadu, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Frontier Business Systems
4 weeks ago
Chennai, India Frontier Business Systems Full timeSalary : 15-20 LPA Job Description :1. Manage, operate, and support the network and communications infrastructure.2. Proactive Monitoring and performing Release Management, Follow the Release Management Process (Plan, Test and Roll-out strategy) and deploy OS patches and Security Patches and Server Hardware patches.3. Support for the existing Active...
-
Specialist- Business System Service
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Business Development Specialist
1 month ago
Chennai, India Multisolution Business Services Full timeCompany Description Multisolution Business Services is a dynamic company based in Chennai. We leverage a knowledge-based approach and are committed to the Win-Win Business Model. Established in 2009, we excel in HR consulting (staffing solutions), event management, corporate gifting, retail services, and accounting solutions. Role Description This is a...
-
Chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Chennai, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Business Development Specialist
2 months ago
Chennai, India Multisolution Business Services Full timeCompany DescriptionMultisolution Business Services is a dynamic company based in Chennai. We leverage a knowledge-based approach and are committed to the Win-Win Business Model. Established in 2009, we excel in HR consulting (staffing solutions), event management, corporate gifting, retail services, and accounting solutions.Role DescriptionThis is a...
-
Business Development Specialist
2 months ago
Chennai, India Multisolution Business Services Full timeCompany DescriptionMultisolution Business Services is a dynamic company based in Chennai. We leverage a knowledge-based approach and are committed to the Win-Win Business Model. Established in 2009, we excel in HR consulting (staffing solutions), event management, corporate gifting, retail services, and accounting solutions.Role DescriptionThis is a...