![Freshworks](https://contents.bebee.com/companies/in/freshworks/avatar-ixGeS.png)
Lead - Business Systems Services
2 weeks ago
Job DescriptionAs the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams.
As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.
Responsibilities:
Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision
Partner with the Leads to work with Product Managers on the Freshworks product teams to understand and align the product roadmap to the functional requirements
Manage day to day operations such as supporting L2/L3 tickets and data management inside the CRM
Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.
Collaborate on all business readiness activities including end user training, product testing, rollout, iteration and support
QualificationsOverall experience of 7-9 years working in a SaaS / IT environment with Relevant Business Analyst exposure of at least 2 years with hands on experience
Understanding of business processes in the Sales, Marketing and customer service/customer success domains
Proven track record in delivering large scale projects and working with multiple business stakeholders
In depth understanding of CRM, CPQ and other Sales tools with System Administration experience and Certification - Salesforce, Hubspot, Microsoft Dynamics etc
In depth understanding of business processes in the Sales domains
Strong understanding of APIs and Integrations
Strong focus on requirement gathering and translating into tech specifications
Strong foundation in Project Management and managing agile systems
In-Depth knowledge in CRM with System Administration experience
Ability to work with multiple stakeholders and drive consensus
Bachelor's / Master's
Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs
Software development background is a plus
Excellent written and verbal communication skills
Collaboration mindset – this is a highly cross-functional role
A do-what-it-takes attitude
Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
-
Lead - Business Systems Services
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Lead Business System Analyst
2 weeks ago
Chennai, Tamil Nadu, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Lead Business System Analyst
2 weeks ago
Chennai, Tamil Nadu, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Specialist- Business System Service
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Business Development Specialist
2 weeks ago
Chennai, Tamil Nadu, India Multisolution Business Services Full timeCompany DescriptionMultisolution Business Services is a dynamic company based in Chennai. We leverage a knowledge-based approach and are committed to the Win-Win Business Model. Established in 2009, we excel in HR consulting (staffing solutions), event management, corporate gifting, retail services, and accounting solutions.Role DescriptionThis is a...
-
Lead Business Analyst
2 weeks ago
Chennai, Tamil Nadu, India Zuci Systems Full timeLocation : In IndiaAs a Business Analyst, you will be responsible for understanding business needs, translating them into functional requirements, and collaborating with various stakeholders to ensure successful implementation of Post and Parcel products. Fluency in German is essential for effective communication with stakeholders in German-speaking...
-
Lead Business Analyst
2 weeks ago
Chennai, Tamil Nadu, India Zuci Systems Full timeLocation: In IndiaAs a Business Analyst, your main role will involve grasping business requirements, converting them into functional specifications, and working closely with different stakeholders to ensure the successful launch of Post and Parcel products. Proficiency in German is a must for effective communication with stakeholders in German-speaking...
-
Frontier Business Systems
2 months ago
Hyderabad/Chennai, Tamil Nadu, India Frontier Business Systems Full timeSalary : 15-20 LPA Job Description :1. Manage, operate, and support the network and communications infrastructure.2. Proactive Monitoring and performing Release Management, Follow the Release Management Process (Plan, Test and Roll-out strategy) and deploy OS patches and Security Patches and Server Hardware patches.3. Support for the existing Active...
-
Frontier Business Systems
4 weeks ago
Hyderabad/Chennai, Tamil Nadu, India Frontier Business Systems Full timeSalary : 15-20 LPA Job Description :1. Manage, operate, and support the network and communications infrastructure.2. Proactive Monitoring and performing Release Management, Follow the Release Management Process (Plan, Test and Roll-out strategy) and deploy OS patches and Security Patches and Server Hardware patches.3. Support for the existing Active...
-
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionManage the Workday system for Talent and compensation review process, from planning to execution and analysis. This includes setting up review processes, organizing events, and managing statements to make sure everything runs smoothly.As a Workday Compensation module expert setup and improve features like bonus options, compensation matrices,...
-
Technology Lead
2 months ago
Chennai, Tamil Nadu, India Kreon Finnancial Services Limited Full timeCompany Overview :Kreon Finanncial Services Limited is a listed-NBFC company established in 1994, dedicated to creating an open credit and financial services platform through technology innovations. Since 2016, KFSL has shifted its focus from traditional lending to digital lending, through its pioneer FinTech product: StuCred, and has become one of...
-
Technology Lead
4 weeks ago
Chennai, Tamil Nadu, India Kreon Finnancial Services Limited Full timeCompany Overview :Kreon Finanncial Services Limited is a listed-NBFC company established in 1994, dedicated to creating an open credit and financial services platform through technology innovations. Since 2016, KFSL has shifted its focus from traditional lending to digital lending, through its pioneer FinTech product: StuCred, and has become one of...
-
Business Systems Analyst
1 month ago
Chennai, Tamil Nadu, India Cognizant Full timeBusiness Systems Analyst - (Fax, eSignature, OCR experience - Healthcare experience) Responsibilities:Primary Role: Individual ContributorGeneral Job Profile Develops innovative approaches. Assists with identifying gaps for groups being onboarded to the company. Serves as liaison to business and technology teams.Job Scope and Guidelines Responsible for...
-
Lead - Systems Service and Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India Fidelity Investments Full timeJob Description: Job Title – Lead – Systems Service and Support Analyst The Purpose of Your Role Project is mainly to provide support for Production batch of both Mainframe & Distributed jobs. Resource should have knowledge on: Batch Monitoring, Alerts handling, Abend Handling & Escalation procedures. Adhoc Request Processing with one-time production...
-
Welder - - Krishnagiri
1 month ago
Chennai, Tamil Nadu, India Lead HR Services Full timeJob Requirements Job Title: WelderCompany Name: Lead HR ServicesLocation:KrishnagiriSalary: INR 2-2.5 Lacs per annumQualification: 1 - 3 years of relevant experienceJob Description:Join a cutting-edge Electric Vehicle manufacturing company as a Welder and be a part of the future of sustainable transportation Lead HR Services is hiring talented Welders with 1...
-
Welder - - Krishnagiri
2 weeks ago
Chennai, Tamil Nadu, India Lead HR Services Full timeJob Requirements Job Title: WelderCompany Name: Lead HR ServicesLocation:KrishnagiriSalary: INR 2-2.5 Lacs per annumQualification: 1 - 3 years of relevant experienceJob Description:Join a cutting-edge Electric Vehicle manufacturing company as a Welder and be a part of the future of sustainable transportation Lead HR Services is hiring talented Welders with 1...
-
Welder - - Krishnagiri
4 weeks ago
Chennai, Tamil Nadu, India Lead HR Services Full timeJob Requirements Job Title: WelderCompany Name: Lead HR ServicesLocation:KrishnagiriSalary: INR 2-2.5 Lacs per annumQualification: 1 - 3 years of relevant experienceJob Description:Join a cutting-edge Electric Vehicle manufacturing company as a Welder and be a part of the future of sustainable transportation Lead HR Services is hiring talented Welders with 1...
-
Associate - Business System Administrator
2 weeks ago
Chennai, Tamil Nadu, India AstraZeneca Full timeJob Title - Associate - Business System AdministratorCareer Level - C2ABOUT ASTRAZENECAAstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading...
-
Associate - Business System Administrator
2 weeks ago
Chennai, Tamil Nadu, India AstraZeneca Full timeJob Title - Associate - Business System Administrator Career Level - C2 ABOUT ASTRAZENECA AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's...