Current jobs related to Lead - Business Systems Services - Chennai - Freshworks

  • Ramco System

    4 weeks ago

    Chennai, India Ramco Systems Full time

    Job Description: Manager Business Finance. Location: Chennai (WFO) Company: Ramco Systems Limited Experience: 5-8 Years Post Qualification as a Chartered Accountant. Role Overview:- We are seeking a highly experienced and dynamic Chartered Accountant with 5-8 years of post-qualification experience to join our team in Business Finance.- The ideal candidate...

  • Zilogic Systems

    4 weeks ago

    Chennai, India Zilogic Systems Pvt Ltd Full time

    About Us :Zilogic Systems is a distinguished product-realization company specializing in embedded technologies. With a robust focus on the IoT, Automotive, and Wireless industries, we offer a comprehensive suite of services including hardware, firmware, system software, application software, test automation, and continuous integration engineering. Since our...

  • Service Engin

    3 months ago

    Chennai, India Pyramid Business Systems Full time

    We are hiring for Service Engineering Graduate or EEE or ECE freshers **Salary**: ₹12,000.00 - ₹15,000.00 per month

  • Service Desk Lead

    7 days ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...

  • Service Desk Lead

    7 days ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...

  • Service Desk Lead

    6 days ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Lead Experience Range: 7 – 12 Years Location: Chennai / Bangalore Must Have: • To manage the Service Desk team according...

  • Service Desk Lead

    6 days ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Lead Experience Range: 7 – 12 Years Location: Chennai / Bangalore Must Have: • To manage the Service Desk team according...

  • Service Desk Lead

    6 days ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...

  • Service Desk Lead

    6 days ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:•To manage the Service Desk team according to TCS...

  • Process Manager

    4 months ago

    Chennai, India 229 KONE Business Services, s.r.o Full time

    We are currently looking for a new Process Manager who will join our team to help and oversee the R2R Balance sheet operations. KEY Responsibilities: Responsible for overseeing and managing the end-to-end Balance Sheet, General ledger accounting and statutory reporting. Ensuring efficiency, compliance, and alignment with KONE Finance function...

  • Process Manager

    4 months ago

    chennai, India 229 KONE Business Services, s.r.o Full time

    We are currently looking for a new Process Manager who will join our team to help and oversee the R2R Balance sheet operations. KEY Responsibilities: Responsible for overseeing and managing the end-to-end Balance Sheet, General ledger accounting and statutory reporting. Ensuring efficiency, compliance, and alignment with KONE Finance...

  • Process Manager

    6 days ago

    chennai, India 229 KONE Business Services, s.r.o Full time

    We are currently looking for a new Process Manager who will join our team to help and oversee the R2R Balance sheet operations. KEY Responsibilities: Responsible for overseeing and managing the end-to-end Balance Sheet, General ledger accounting and statutory reporting. Ensuring efficiency, compliance, and alignment with KONE Finance function...

  • Business Systems Analysis Director

    3 months ago

    Chennai, India NTT DATA Services Full time

    Req ID: 288551  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Systems Analysis Director to join our team in Chennai, Tamil Nādu (IN-TN), India...

  • Business Systems Analysis Director

    3 months ago

    Chennai, India NTT DATA Services Full time

    Req ID: 288551 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Systems Analysis Director to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).15+ Years of...

  • Client Service Lead

    1 month ago

    Chennai, India Armour Corporate Services Full time

    Job Description : The Client Service Lead - Human Capital Management (HCM) will serve as the subject matter expert in the area of HCM business processes. This role involves significant participation in the discovery, design, and finalisation of new solutions or products, particularly within the Oracle Human Capital Management landscape. The role also...

  • Business Systems Officer

    3 months ago

    Chennai, India The World Bank Full time

    Business Systems Officer Job #: req28221 Organization: MIGA Sector: Other Grade: GF Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 8/1/2024 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? The...

  • Miamin Systems

    2 months ago

    Chennai, India Miamin Systems Full time

    As a Senior Software Engineer at Miamin Systems, you will be a key member of our engineering team, responsible for designing, developing, and maintaining sophisticated software solutions in achieving the charter of the engineering group. Your mastery of a technical domain enables you to take up business problems and solve them with a technical solution. With...

  • Water Pro Systems

    3 months ago

    Madhavaram, Chennai, Tamil Nadu, India Water Pro Systems Full time

    Water Pro Systems was established in the year 2011. The Founder of Water Pro Systems - Mr. Sekar Babu WPS is a leading components supplier in wide range of Water Treatment, Water Handling & Wastewater Components. Known for its comprehensive industry knowledge and innovative approach, We Provide business innovation in the area of Water Management. WPS is...

  • Lead Software Engineer

    3 months ago

    Chennai, India Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the...

  • System Admin

    4 months ago

    Tharamani, Chennai, Tamil Nadu, India Sanvi Business Full time

    **We are hiring System Admin for a Leading School**: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers and virtualization. - Install and upgrade computer components and software, manage virtual servers and integrate automation processes. - Troubleshoot hardware and software errors by running...

Lead - Business Systems Services

4 months ago

Chennai, India Freshworks Full time
Job Description

As the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Channel Sales and the Order to Cash teams. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.

Responsibilities:

  • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision

  • Partner with the Leads to work with Product Managers on the Freshworks product teams to understand and align the product roadmap to the functional requirements

  • Manage day to day operations such as supporting L2/L3 tickets and data management inside the CRM

  • Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward. 

  • Develop, test and deploy customizations and new functionality based on changing business needs

  • Collaborate on all business readiness activities including end user training, product testing, rollout, iteration and support


Qualifications

  • Overall experience of 7-9 years working in a SaaS / IT environment with Relevant Business Analyst exposure of at least 2 years with hands on experience

  • Understanding of business processes in the Sales, Marketing and customer service/customer success domains

  • Proven track record in delivering large scale projects and working with multiple business stakeholders

  • In depth understanding of CRM, CPQ and other Sales tools with System Administration experience and Certification - Salesforce, Hubspot, Microsoft Dynamics etc

  • In depth understanding of business processes in the Sales domains

  • Strong understanding of APIs and Integrations

  • Strong focus on requirement gathering and translating into tech specifications

  • Strong foundation in Project Management and managing agile systems

  • In-Depth knowledge in CRM with System Administration experience

  • Ability to work with multiple stakeholders and drive consensus

  • Bachelor's / Master’s  Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required

  • Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs

  • Software development background is a plus

  • Excellent written and verbal communication skills

  • Collaboration mindset – this is a highly cross-functional role

  • A do-what-it-takes attitude



Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.