Program/ Operations Manager- IT Infrastructure Manager Services
4 weeks ago
Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.
Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context.
Objectives of this role
· Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.
· Develop, implement, and maintain quality assurance protocols
· Increase the efficiency of existing processes and procedures to enhance the clients internal capacity
· Ensure that operational activities remain on time and within budget
Responsibilities
· Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
· Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
· Partner with cross-functional teams to improve proprietary tools and systems
· Conduct budget reviews and report cost plans to upper management
Required skills and qualifications
· 8+ years of proven success in an operations or Program / Project management role
· Strong skills in budget development and oversight
· Excellent ability to delegate responsibilities while maintaining client IT Infrastructure.
· Proficiency in conflict management and business negotiation processes
· Knowledge of business productivity software and an aptitude for learning new applications.
Preferred skills and qualifications
· Bachelor’s degree (or equivalent) in operations management, business administration, or related field
· Strong IT skills, including database development
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