Program/ Operations Manager- IT Infrastructure Manager Services

3 days ago

Mumbai, India Team Computers Full time

Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.


Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing  IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context. 

 

Objectives of this role

·      Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.

·      Develop, implement, and maintain quality assurance protocols

·      Increase the efficiency of existing processes and procedures to enhance the clients internal capacity

·      Ensure that operational activities remain on time and within budget


Responsibilities

·      Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

·      Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

·      Partner with cross-functional teams to improve proprietary tools and systems

·      Conduct budget reviews and report cost plans to upper management

 

Required skills and qualifications

·      8+ years of proven success in an operations or Program / Project management role

·      Strong skills in budget development and oversight

·      Excellent ability to delegate responsibilities while maintaining client IT Infrastructure.

·      Proficiency in conflict management and business negotiation processes

·      Knowledge of business productivity software and an aptitude for learning new applications.


Preferred skills and qualifications

·      Bachelor’s degree (or equivalent) in operations management, business administration, or related field

·      Strong IT skills, including database development






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