Call Center Executive

5 days ago

Hyderabad, India Ankura Hospital Full time

Role & responsibilities

  • Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports.
  • Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.
  • Answer inbound phone calls in a professional and courteous manner and record accurate notes.
  • Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.
  • Assist patients by informing them of pre requisites for doctors visit.
  • Enter and update correct patient data into the computer data base.
  • Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.
  • Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.
  • Comply with company policy and procedures and pertinent laws or regulations.
  • Adhere to established workflow and documentation procedures.
  • Other duties as assigned.

Preferred candidate profile

  • Qualification: Any Graduate
  • Work Experience: 1-3 yrs exp in Call Center
  • Having knowledge on CRM software will be an added advantage
  • Should speak English, Telugu and Hindi
  • Must be flexible to work in Rotational shifts
  • Work Location : Attapur / LB Nagar

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