CGI - L2 Service Desk Specialist - Incident Management/Applications Support

Position Description: Company Profile:At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the...

Position Description: • Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.• Handle service requests, install/uninstall approved software and configurations.• Initiate service orders to technicians on site.• Actively...

Position Description: * Establishing & Issuing Customer & CGI communications* Communicate status and act as the central communication point* Interlock with the technical teams for incident resolution* Ability to get the right support team based on the incident* Perform escalation to ensure quick resolution of the incident* Engagement of Third...

Job DescriptionRole: Service Desk Lead-L1/L2 Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...

French Service Desk : • Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) • Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams.• Update SOP/knowledge base articles document as per...

JOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...

Position Description: Company Profile:At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the...

Position Description: Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.Responds to users by providing information to enable fulfilment or resolution.Diagnoses and allocates unresolved tickets as appropriate and follows...

Position Description: Senior System Engineer(DataCentre Core Devices (Routers) L3)Position DescriptionCompany Profile:At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and...

Position Description: 4-5 + years of experience on SRE/SRC SupportExtensive experience in troubleshooting the issues including analyzing the log filesExcellent knowledge of database (PL/SQL, Oracle, DB2)Excellent Knowledge of Tomcat, Apaches, WAS, and IISExtensive experience on Linux systems, JSON, BOT SupportResolve incidents or failures in...

Overview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...

Resolves end user software and hardware related incidents and service requests. Troubleshoots incidents using collaborative tools. Escalates and assigns incidents to other Information Technology (IT) staff members and ensures timely resolution of service requests. • As a member of this team, you would contribute to CDM Smith's mission by: • Troubleshoots...

Job DescriptionRole: IT Service Desk Lead Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Technical Support Specialist : - IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...

Technical Support Specialist :- IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...

Position Description: Responsible for daily operations, business continuity, contractual compliance, resource planning and work allocation to achieve service levels and performance metrics.Continuously monitor and improve quality, efficiency, cost, member and customer satisfaction.Resolve issues, escalations and conflicts, apply required...