Manager - Sales Unit

3 weeks ago

chennai, India Standard Chartered Bank Full time

Role Responsibilities

Check & process wealth management transactionas per checklist prepared. Quality check to mitigate any potential miss-selling risk Assisting in policies and processes, standardization of all checklists, SAU manual and callback questionnaires and obtaining approvals from legal and compliance from all countries. Conducting regular reviews with sales units and revising & recommending workflow changes for maximising efficiency and ensuring premium service to clients. Conduct Call Back and call monitoring of WM / other Specific Transactions for Quality Control / Compliance Check (Non-recorded F2F Transactions) – In Arabic and English

Strategy

Conduct Call Back and call monitoring of WM / other Specific Transactions for Quality Control / Compliance Check (Non-recorded F2F Transactions)also Review Voice Recordings of WM / other Specific Transactions for Fraud Control and Quality /

Business

Ensure timely execution of deals.

Processes

Ensure alldeals are processed within the cut off time for the day

People & Talent

Training new joiners and frontline for submission of error free deals

Risk Management

Support during audit by providing prompt response for any requested information

Governance

Taking necessary approvals from Business Heads as per the requirement 

Regulatory & Business Conduct*

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Frontline sales AME, Regional policy and process team, Operational Risk, GBS processing units, Legal & Compliance

Other Responsibilities

Prepare monthly Dashboard for AME. Conduct monthly meetings with all country stake holders and minute the same Ensure all client complaints are recorded and routed through the correct channel Ensure all SLAs are intact and periodic reviews are conducted and minuted Continuous liaising with RM/ Unit Heads for error rectification. Taking necessary approvals from Business Heads as per the requirement. Recommend improvements in sales/suitability processes related to improve TATs; coordinate with deliverables with stakeholders towards End to End process management. Attending training sessions for new product launch for the understanding product key features and risks and liaising with product team for further clarification Training new joiners and frontline for submission of error free deals

Any Guarduation

The candidate preferably should have 7 years of experience in the below activities.

Operations Client Relationship Management / Client Services Operations Global Markets Stakeholder Engagement Quality assurance Wealth management

Our Ideal Candidate 

MS office Wealth management Quality assurance Communication skills

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