Service advisor
5 days ago
Contact: Whatsapp only
- Job Title: Service Advisor
- Location: Ambattur, Alandur, Velachery -Chennai
- Experience Required: Atleast 2 years
- Educational Qualification: Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor's Degree in Engineering (BE)
We are a leading automobile dealership located in Chennai, specializing in both new and pre-owned vehicles. Our state-of-the-art service centers. We are seeking an experienced Service Advisor to oversee operations and ensure exceptional service delivery.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to vehicle servicing and maintenance.
- Schedule and coordinate service appointments, ensuring efficient use of workshop resources and timely completion of services.
- Assist customers in understanding their vehicle's maintenance or repair options and answer customer questions before they are scheduled with a Technician.
- Investigate and resolve customer complaints promptly, liaising with service technicians and other departments as necessary.
- Track and analyze customer feedback through surveys, reviews, and direct interactions to identify trends and areas for improvement.
- Supervise and train customer care representatives, fostering a customer-centric culture within the team.
- Prepare and present periodic reports on customer service performance, highlighting key metrics and areas for improvement.
- Develop and implement policies and procedures to enhance service quality and operational efficiency.
- Work closely with the service and sales teams to align customer care strategies with overall business objectives.
Qualifications
- Diploma in Mechanical Engineering (DME), Diploma in Automobile Engineering (DAE), or Bachelor's Degree in Engineering (BE).
- Atleast 2 years in automobile service operations or workshop management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to manage multiple priorities and meet deadlines.
- Knowledge of automotive service processes and terminology
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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