Service Advisor

Service Advisor Job Description

Position Overview:
We are seeking a highly organised and customer-focused Service Advisor to join our team in the automobile industry. As a Service Advisor, you will be responsible for providing exceptional customer service and support to clients who visit our dealership or service center for automotive repairs and maintenance. Your primary goal will be to ensure customer satisfaction by effectively communicating with clients, assessing their vehicle service needs, and coordinating service appointments with our skilled technicians.

Key Responsibilities:
Customer Service: Greet customers in a professional and friendly manner, actively listen to their concerns, and provide accurate information regarding available automotive services, repairs, and maintenance. Serve as the main point of contact for customers throughout their service experience.

Service Consultation: Conduct thorough consultations with customers to understand their vehicle issues, concerns, and desired outcomes. Perform initial assessments and inspections of vehicles to identify required repairs, maintenance, and parts replacements. Provide customers with detailed explanations of recommended services, estimated costs, and expected timelines.

Appointment Scheduling: Coordinate and schedule service appointments for customers, taking into consideration their availability, urgency of repairs, and service department capacity. Maintain an organized and efficient appointment calendar, maximizing the productivity of technicians while ensuring timely service delivery.

Technical Documentation: Accurately document and record customer information, service requests, vehicle history, and relevant details in our database or management system. Prepare work orders, service estimates, and invoices for customer approval and ensure proper documentation of all service transactions.

Communication and Follow-up: Maintain ongoing communication with customers to provide updates on service progress, estimated completion times, and any additional recommendations or changes to service plans. Address customer inquiries, concerns, and complaints promptly and professionally, ensuring a positive resolution and customer satisfaction.

Team Collaboration: Collaborate closely with technicians, parts department personnel, and other service advisors to ensure smooth workflow, efficient service delivery, and effective resolution of customer issues. Provide necessary information and documentation to technicians to facilitate accurate diagnoses and repairs.

Customer Retention and Sales Support: Proactively identify opportunities to upsell or recommend additional services based on customer needs and vehicle condition. Provide information on maintenance plans, extended warranties, and other service-related offerings to enhance customer satisfaction and promote ongoing business relationships.

Industry Knowledge and Training: Stay updated on the latest automotive technology, industry trends, and service procedures. Participate in training programs and workshops to enhance technical knowledge and customer service skills.

Qualifications and Skills:
High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus.

Previous experience as a service advisor or in a customer service role within the automobile industry is preferred.

Excellent communication and interpersonal skills with a strong customer service orientation.

Sound technical knowledge of automotive systems, repairs, and maintenance procedures.

Proficiency in using automotive service management software or databases.

Ability to multitask and work in a fast-paced environment while maintaining attention to detail.

Strong problem-solving and conflict resolution abilities.

A professional and friendly demeanor with a positive attitude.

Strong organizational and time management skills.

Flexibility to work weekends, holidays, and extended hours as needed.

WAZEER AHAMED I, HR DEPARTMENT.

8870692844.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8870692844