International Chat Support

4 weeks ago

Greater Bengaluru Area, India Lumen Technologies Full time

About LUMEN


Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.


Top Skill Qualification Requirements


Job Summary

As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer’s communication, technology, and entertainment needs.

The role includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs, in addition to responding to Social Media queries on Lumen's official channels.


Minimum Qualifications

•Minimum 3 years to 5.5 years experience from Tier1 companies preferably. Only international experience (UK/US/Australia) Chat experience considered, Please Note- Any domestic experience will be non relevant, not considered.

•Customer-facing or sales environment, experience handling primarily calls and chat.

•Exemplary oral and written communications / comprehension skills in English.

•Background in a customer focused or problem solving environment

•Promotes and sells products and services to customers

•Ability to work independently across different shifts, with minimal supervision

•Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously

•Strong customer focus, problem solving skills, and time management skills

•Experience in complaint handling and resolution

•Ability to meet and exceed monthly performance targets

•Actual experience in using CRM tools like SalesForce, and Social Media Management tools is an advantage, possess extremely good Computer Skills, comfortable with Microsoft products.

•Minimum typing speed WPM 35+ and Accuracy 95%+


Imp aspects:-

  1. Job Location:- Bangalore
  2. Should be willing work from office from the day of onboarding
  3. Should be willing to work in US shifts, rotational week offs

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