Team Lead Supervisor
1 week ago
Essential Functions Performed by the PositionDrive team performance to meet client’s business priorities by implementing brand specific enforcement strategies to address the resulting online threat vectorRecruit, train, develop and be accountable for the performance of a team of Brand Protection AnalystsEnsure the timely completion and quality of deliverables to clientsAct as an escalation point for all needs within Brand Analyst team, tactfully deescalating conflicts and providing best possible resolutionsIdentify and manage team performance to Key Performance Indicators (KPIs)Demonstrate strong creative problem-solving skills with a positive, action-oriented mindsetStrong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problemsProvide clear, professional, written and verbal communications to external clients, vendors, and other stakeholdersEffective team performance management, holding regular team meetings & one-on-one discussionsProviding constructive feedback on behavior and performance & resolving any issuesThrough mentoring, guide each Analyst toward their individual career development goalsCollaborate with cross-functional teams to ensure client overall objectives are metPerform other duties as assigned.
Knowledge, Skills and AbilitiesSelf-motivated with the ability to prioritize and meet deadlinesProficient in Microsoft Office; Mid to advanced level Microsoft Excel skills (including pivot tables/charts)Strong team leadership & motivation skills with the ability to drive project & customer priorities through team performanceAttention to detail and strong sense of ownership for project and account outcomesAbility to identify and communicate trends through data and data-driven visualsStrong technical aptitude including ability to troubleshoot problems or streamline workflows as requiredHighest level of integrity and ability to handle sensitive/confidential information appropriatelyInquisitive, learning mindset, and comfortable asking questionsSelf-motivated, flexible and able to adapt to client and organizational changesAttention to detail and strong sense of ownership for project and account outcomes
Required Education and ExperienceExcellent English skills, both verbal and writtenBachelor’s degree or equivalent experienceMinimum of two (2) years of supervisory experience or equivalent industry experience and leadership trainingClient management experience including use of CRM tool (Salesforce) preferredFamiliarity with IP law, grey market issues, and/or internet technologies is a plusFluency in foreign language(s) is a plus
Opsec Security is part of Crane NXT, a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, India, China, Hongkong, Vietnam and Malta.
It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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