Operations- Customer Support

2 weeks ago

Gurgaon, Haryana, India Sova Health Full time

About Us:

Sova ( is India's first full-stack microbiome health company. We are pioneers in gut health in India, offering probiotic supplements backed by state-of-the-art microbiome diagnostics and therapeutic programs. We are a well-funded startup with investors from Singapore, the US and India. Working with us, you get to take part in changing people's lives for the better. Every day

Why Join Sova?

Sova, in Hebrew, means the feeling of satiety and this our promise to our consumers. Be part of a mission-driven company with a vision to add a billion healthy years to the world. Work in a collaborative and innovative environment that values integrity and is driven by ownership. Contribute to changing people's lives for the better every day.

Job Summary:

We are seeking a highly organized and proactive Operations Executive with a strong technical background in CRM systems. The ideal candidate will be responsible for managing client onboarding, handling customer queries, and coordinating with the Operations and Sales teams to ensure a seamless client experience.

Key Responsibilities:

  • CRM Management: Utilize Google Sheets and other CRM tools to track and manage customer interactions and data efficiently.
  • Communication Management: Oversee and manage WhatsApp groups and other communication channels to facilitate effective communication with clients and team members.
  • Customer Support: Handle customer queries promptly and effectively, ensuring high levels of satisfaction.
  • Coordination: Collaborate with the Operations and Sales teams to ensure alignment on client needs and service delivery.
  • Client Onboarding: Lead the onboarding process for new clients, ensuring all necessary steps are completed and clients are set up for success.
  • Client Journey Management: Manage the overall journey of the client, providing ongoing support and addressing any concerns that may arise.
  • Scheduling: Schedule meetings, appointments, and other activities as needed to ensure efficient operations and client interactions.

Qualifications:

  • 0-1 years of experience in operation with strong knowledge in CRM.
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in a similar role, preferably within a tech-driven environment.
  • Strong understanding of CRM systems and tools, with proficiency in Google Sheets and Google Calendar.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.

Skills:

  • Proficiency in CRM software and management tools.
  • Excellent organizational and multitasking abilities.
  • Strong analytical and data management skills.
  • Ability to work collaboratively in a team environment

What can you expect?

·      A phenomenal work environment, with huge ownership and growth opportunities

·      Better than market compensation and accelerated growth path

·      Massive, and direct impact of the work you do on lives of people

·      Rubbing shoulders with some of the smartest folks in the ecosystem

·      A culture of 'doers' and not one of 'approvals'

·      Strong ownership expectation and freedom to fail

Application Instructions:

Please submit your CV and any relevant portfolio materials to

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