Amazon Connect Cloud Engineer
1 day ago
Location: Gachibowli, HYD
Duration: 12 Months
We are seeking an experienced
Amazon Connect Cloud Engineer (AWS Certified)
with
end-to-end implementation expertise
in building
enterprise-grade cloud contact centers
. The ideal candidate will have proven experience in designing, deploying, and optimizing
Amazon Connect solutions
that integrate
AI automation, omnichannel communication, and enterprise systems
. This role requires a blend of cloud engineering skills, telephony expertise, and hands-on implementation experience with enterprise clients.
Required Qualifications
- AWS Certification
: Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required). - 5+ years
of direct, hands-on experience in
Amazon Connect implementation
for enterprise clients. - Proven
end-to-end delivery experience
— from design and development to production rollout. - Strong knowledge of AWS services:
Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kinesis
. - Experience with
AI-powered contact center automation
(chatbots, voice bots, speech analytics). - Expertise in
telephony, VoIP, SIP, PSTN
, and call routing strategies. - Proficiency in
Python, , or JavaScript
for backend automation and integration.
Preferred Skills
- Multiple
AWS Certifications
(Professional or Specialty level). - Experience migrating from legacy platforms (
Cisco, Avaya, Genesys, NICE, Five9
) to Amazon Connect. - Strong understanding of
enterprise CX/EX KPIs
and how AI automation drives measurable business value. - Excellent communication, consulting, and client-facing delivery skills.
Key Responsibilities
End-to-End Implementation
- Lead
end-to-end Amazon Connect deployments
— from requirements gathering, architecture design, and configuration to testing and go-live. - Develop and implement
IVR call flows, routing strategies, and agent hierarchies
tailored to enterprise needs. - Deliver
secure, scalable, and resilient
cloud contact centers with high availability and disaster recovery.
AI-Powered Contact Center Solutions
- Integrate
Amazon Lex, Contact Lens, and AWS AI/ML services
for conversational AI, voice bots, and real-time speech analytics. - Automate workflows and backend processes using
AWS Lambda, Step Functions, and API Gateway
. - Design and implement
self-service and AI-driven automation
to reduce manual handling and improve CX/EX.
System Integration & Cloud Engineering
- Integrate Amazon Connect with
CRM, ERP, and workforce management systems
(e.g., Salesforce, ServiceNow, Dynamics 365, Zendesk). - Build backend solutions leveraging
DynamoDB, S3, Kinesis, CloudWatch, and QuickSight
for reporting and analytics. - Troubleshoot and resolve issues related to
SIP/VoIP, PSTN, and telephony integrations
.
-
Hyderabad, India Amazon Full timeAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated...
-
Hyderabad, India Amazon Full timeAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated...
-
Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 15,00,000 - ₹ 20,00,000 per yearDescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and...
-
Hyderabad, India Amazon Web Services (AWS) Full timeDescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and...
-
Hyderabad, Telangana, India Amazon Web Services (AWS) Full time US$ 80,000 - US$ 1,50,000 per yearDescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and...
-
Hyderabad, India Amazon Web Services (AWS) Full timeDescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and...
-
Amazon Connect Cloud Engineer
2 weeks ago
Hyderabad, Telangana, India Pronix Inc Full time ₹ 15,00,000 - ₹ 20,00,000 per yearLocation: Gachibowli, HYDDuration: 12 MonthsWe are seeking an experiencedAmazon Connect Cloud Engineer (AWS Certified)withend-to-end implementation expertisein buildingenterprise-grade cloud contact centers. The ideal candidate will have proven experience in designing, deploying, and optimizingAmazon Connect solutionsthat integrateAI automation, omnichannel...
-
Amazon Connect Cloud Engineer
4 days ago
Hyderabad, India Pronix INC Full timeLocation : Gachibowli, HYD.Duration : 12 Months. We are seeking an experienced Amazon Connect Cloud Engineer (AWS Certified) with end-to-end implementation expertise in building enterprise-grade cloud contact centers. The ideal candidate will have proven experience in designing, deploying, and optimizing Amazon Connect solutions that integrate AI...
-
Amazon Connect Cloud Engineer
1 day ago
Hyderabad, India Pronix It Solutions Full timeShifts: 2-11 PM IST Notice: Should be less than 30 days Required Qualifications• AWS Certification: Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).• 2+ years of direct, hands-on experience in Amazon Connect implementation for enterprise clients.• Proven end-to-end delivery experience from design and...
-
Amazon Connect Cloud Engineer
3 days ago
Hyderabad, Telangana, India Pronix It Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearShifts: 2-11 PM ISTNotice: Should be less than 30 daysRequired Qualifications• AWS Certification: Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).• 2+ years of direct, hands-on experience in Amazon Connect implementation for enterprise clients.• Proven end-to-end delivery experience from design and...
