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GM Operations

2 months ago

chennai, India Antal International Full time
Hiring for one the leading revenue cycle management company in Chennai
Looking for candidates with 15+ yrs as Sr Manager or 2+ yrs as DGM/AGM
Team size should have handle: 350+
Excellent communication & articulation (non negotiable)
Any graduation
Budget : 30 LPA (incl of 10% variable)
No shift allowance
Benefits: Relocation reimbursement, 10 days accommodation, Buyout option
Cab facility within 15km radius of office
Shift: 6.30pm to 3.30am
5 day WFO (Mon-Fri)
Diversity candidates preferred
SKILLS - Exp in end-to-end management of AR follow up, denial management, client management, team management
RESPONSIBILITIES
Team Management
Managing a large Operations team spread over different locations with multiple clients in portfolio.
Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
Drive/Create an inclusive, transparent, and collaborative culture in the teams.
Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
Manage and create a structure aligned to create best in class client experience and create long term value for AGS.
Business Delivery
Design and execute delivery systems to create Best in Class Client Experience
Meet/Exceed Client SLAs consistently.
Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
Improve the operational systems, processes and policies in support of the client’s SLAs.
Lead and create short and long-term strategy to deliver business outcomes.
P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
Comply with the client and organization’s internal policies and procedures.
COMPETENCIES, SKILLS, AND OTHER REQUISITES
Service Delivery Leadership
Strategic Thought leadership to grow business.
External and Internal Stakeholder Management
Problem Solving and Analytical Skills
Unflinching integrity and personal work ethics
Self-starter who strives for self and team excellence
Attention to detail and concern for accuracy.
Excellent time management skills and multi-tasking ability
Excellent written and spoken English.
ACADEMIC AND PROFESSIONAL BACKGROUND
Academic qualification for this role is a graduate in any stream. Preferably with Commerce background and an MBA would be added advantage.
Minimum 15 years of experience in relevant field of which minimum of 3 years should be in a AGM/DGM.