Senior Executive

2 weeks ago

Surat, India Bajaj Finserv Full time

Operations And ServiceSurat

Posted On

02 Sep 2025

End Date

02 Sep 2026

Required Experience

3 - 4 Years

BASIC SECTION

Job Level

GB01

Job Title

Senior Executive - Operations And Service, Customer Service Branch, Cashier

Job Location

Country

India

State

GUJARAT

Region

West

City

Surat

Location Name

Surat

Tier

Tier 1

Skills

SKILL

SKILLS AS PER JD

Minimum Qualification

OTHERS

JOB DESCRIPTION

Job Purpose

"This position is open with Bajaj Finance ltd."Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity

Duties and Responsibilities


•Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
•Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
•Cross selling the insurance and other products to walk in customers
•Cash & Customer Service /NPS and Audit Queries
•Service branch maintenance and control
•Consistent increase in penetration of CDM/Kiosk
•Manage escalations with teams (Centralize/HO) for end to end resolution
•Petty cash management
•Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience


•Understanding of cash & customer service related processes and policies.
•Graduate/Post graduate fresher/with experience
•Ability to work independently and towards deadlines.
•Effective oral and written communication skills

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