Customer Relationship Officer

3 weeks ago


mumbai, India The Process Passionates Full time
Join a dynamic and fast-growing MSME HVAC company and become a part of our Services team in Mumbai. We are looking for smart, dynamic, and ambitious candidates who are eager to learn, network with clients, manage client relationships, and support business operations.
As a Customer Relationship Officer, you will be the key to resolving customer issues on time and delivering a great customer experience. Your good communication skills and passion for improving processes along with MIS Reporting for business enablement leveraging our ERP will be a key requirement.
Even if you are a fresher without relevant work experience, you can still apply if you are passionate about serving customers, owning and resolving issues, being a team player, learning continuously, working on Excel, and thinking outside the box. We offer a merit-based growth path, ample training, and learning & development opportunities that will help you grow your career with us.
Send us your resume today to , and and become a part of our team.
With a starting salary of 2.1L per annum for freshers and benefits like insurance coverage, learning, and development, and ample career development opportunities, the sky's the limit for you here. We are willing to review the salary of experienced candidates based on their skills and performance.
Join us and be a part of a growing team that's making a difference.
Responsibilities
Manage Customer Relationships on a day-to-day basis and focus on delivering a superior customer experience
Support a team of Onsite / Field Engineers and facilitate a smooth issue resolution - be it a Breakdown service or Preventive Maintenance Service
Make sure you own and resolve every customer issue by closely working with the Field Team. Make sure you take end-2-end ownership of issues
Following up on Customer Satisfaction Survey / Feedback - Reporting CSAT score every week to the leadership team along with driving corrective actions
Generating Monthly MIS reports and review with the management team on performance and corrective actions
Support all types of calls with end-2-end ownership
Multi-task and ability to work within timelines
Collaborate with all cross-functional teams - especially Services Sales on enhancing Post Sales, AMC experience.
Meeting people and making presentations for generation of AMC inquiries
Provide Operational backup assigning calls management and making AMc and retrofit + repair quote.
Qualifications
B.com or B.Sc with our without experience
Positive Attitude to Learn and Deliver
Good Communication Skills - Verbal and Written
Team player
Own and Resolve issues

  • Mumbai, Maharashtra, India Global TechHunt Services Full time

    Job Description:Responsibilities:Engage with potential and existing customers via telephone to promote products or services.Build and maintain strong relationships with customers, understanding their needs and preferences.Provide accurate information about products or services, addressing any inquiries or concerns promptly.Proactively contact customers to...


  • Mumbai, India Talent Vision Full time

    We are looking for an experienced Relationship Officer to be responsible for engaging with key customers by building and preserving trusting relationships. The Relationship Officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients.Responsibilities:Building and maintaining profitable...


  • mumbai, India Talent Vision Full time

    We are looking for an experienced Relationship Officer to be responsible for engaging with key customers by building and preserving trusting relationships. The Relationship Officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients. Responsibilities: Building and maintaining profitable...


  • Mumbai, India Isolve Technologies pvt ltd Full time

    We are looking for passionate **Customer Relationship Officer** for Mumbai - Lal Baug, Parel - Client Location: _Lal Baug, **Parel, Mumbai**, Maharashtra - **Job description**:_ - Oral and written communication skills - English & Hindi (mandatory) - **Good personal computer and business solutions software app usage skills**: - Process analysis, critical...

  • Relationship Officer

    4 weeks ago


    Mumbai, India JJRS Placement Full time

    No Sales / No Target Only Female Required Only Profile; Meeting principals and teachers at schools and colleges. we already have tieups, need to manage the relationship. Experience - For Officers ; 0 to 3 years experience, preferably sales / relationship management Please note this is not a sales job; although a little customer persuasion is required....


  • Mumbai, India Vertilex Pvt Ltd Full time

    Responsibilities: - Managing end-to-end client operations. - Handling Existing sales and Customer queres. - Record of accurate end to end operation process into the software Coordinate with internal team and complete ongoing process - Facilitating the clients and pursuing their issues to ensure that they have been solved. - Build and lead clients...


  • Mumbai, Maharashtra, India timesjobs Full time

    Position: Sales Executive/Officer (Home Finance)Location: Western Line Borivali, Vasai, Virar,Andheri,thane,Navi Mumbai,Shift: RegularExperience: 0-3 years (Sales in any Industry)Qualifications: Any Graduate/ Freshers interested in sales & marketing of financial products/ Male candidates only.Duties would include:Sourcing of home loan proposal from open...

  • Relationship Officer

    1 month ago


    Mumbai, India Hidusthan Microfinance Pvt. Ltd. Full time

    Position - Relationship Officer (Sales & Marketing) Product - Business Loan/ MSME Loan Experience - 06Months to 1Year Qualification Location - Mumbai, Job Responsibilities: 1. Number of Customer Meeting per day 2. Delivery of Minimum Business Guarantee. 3. Creating Leads through through cold calling and referral. 4. Documentation, logins & Issuance...


  • Borivali, Mumbai, Maharashtra, India FirstCry.com Full time

    **Responsibility -** Ø -Greet and direct customers Ø -Provide accurate information (e.g. product features, pricing and after-sales services) Ø - Answer customers’ questions about specific products/services Ø - Conduct price and feature comparisons to facilitate purchasing Ø - Cross-sell products Ø - Stay up-to-date with new...


  • Mumbai, India Bhatia Tours & Travels Full time

    Client Relationship Executive (Female) Must have 0 - 1 years of experience Good communication skills (written & verbal) Prefers call centre back ground handling customers queries and requirements FACE TO FACE INTERVIEW ON 21st JUNE 2023 AT OUR OFFICE Bhatia Tours & Travels 9/99 Jolly Maker Chamber 2, Nariman Point, Mumbai - 400 021 **Salary**:...


  • Mumbai, Maharashtra, India First Solution Full time

    Apply for Relationship Officer, First Solution in Mumbai ,Pune ,Surat ,Navi Mumbai ,Thane for 0 - 1 Year of Experience on


  • mumbai, India r3 Consultant Full time

    Position Title: Customer Relationship ManagerLocation: GoregaonNo of Positions: 1Joining: Immediate to 30 daysIndustry: SecurityOverview:As a Customer Relationship Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships to ensure satisfaction, retention, and loyalty. You will serve as a...

  • Relationship officer

    1 month ago


    Mumbai, India White Force Outsourcing Pvt Ltd Full time

    JD for Relationship OfficerCurrentAccountEducation –Graduation Experience –0.6 months to 2 Years(experien "CASA sales,banking sales,Phone Paysales,paytm sales"

  • Relationship officer

    3 weeks ago


    mumbai, India White Force Outsourcing Pvt Ltd Full time

    JD for Relationship OfficerCurrentAccount Education –Graduation Experience –0.6 months to 2 Years (experien "CASA sales,banking sales,Phone Paysales,paytm sales"


  • Mumbai, India r3 Consultant Full time

    Position Title: Customer Relationship ManagerLocation: GoregaonNo of Positions: 1Joining: Immediate to 30 daysIndustry: SecurityOverview:As a Customer Relationship Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships to ensure satisfaction, retention, and loyalty. You will serve as a...


  • Mumbai, India r3 Consultant Full time

    Position Title: Customer Relationship ManagerLocation: GoregaonNo of Positions: 1Joining: Immediate to 30 daysIndustry: SecurityOverview:As a Customer Relationship Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships to ensure satisfaction, retention, and loyalty. You will serve as a...


  • mumbai, India r3 Consultant Full time

    Position Title: Customer Relationship Manager Location: Goregaon No of Positions: 1 Joining: Immediate to 30 days Industry: Security Overview: As a Customer Relationship Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships to ensure satisfaction, retention, and loyalty. You will...


  • Mumbai, India eClinicalworks India Pvt Ltd Full time

    Job Title**:Customer Relationship Executive** Shift**:Night Shift** Location**:Mumbai** **eClinicalWorks - Company brief**: eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading companies in the field of **Healthcare IT**. We, at eClinicalWorks, have developed software that is used by doctors and staff at...

  • Relationship Officer

    3 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    Canara Hsbc Life InsuranceDesignation:Senior Relationship Officerchannel: PFRDA/NPS Channel Job Description:A PFRDA Grade A officer is a professional working in the Pension Fund Regulatory and Development Authority (PFRDA) in India. PFRDA is the regulatory body for the pension sector in India, and is responsible for the oversight and development of the...

  • Customer Relationship

    1 month ago


    Navi Mumbai, India Dhirendra Group Full time

    Customer Relationship Officer/ExecutiveLocation: Bhilwara, RJ/Navi Mumbai, MHJob Description: Candidates from Agri background preferred. And for Executives, Freshers are also welcome, but should be Bachelors or Masters in AgricultureManager Exp (3-5 yrs min)Executive Exp (0-2)Marketing executives oversee many aspects of a campaign throughout the entire...