Software Team Lead

2 weeks ago

bangalore, India Verint Full time
Demonstrate significant understanding of the product architectures of the entire solution suite;  Build a high performing team by creating a baseline of collaboration and sharing inside the team while encouraging people to try and experiment; Responsible for the professional development and mentorship of team members to build a team which can be trusted Troubleshoot and resolve product issues from customers; Communicate plan, progress issues in a timely manner and be self-sufficient & resourceful in meeting deliverables; Keep the employees laser focused on their tasks by helping them with their needs; Ensure SLA is being followed and strive to reduce bottlenecks(knowledge of process); Provide status updates to the manager on regular basis and escalate complex/time sensitive issues; Firmly establish self in role as a “trusted technical contact point”;  Drive root-cause analysis and continuously identify trend of issues which will bring improvements to applications and processes; Develop an understanding of the business and application processes that exist within Verint; Stay abreast of the latest technologies and features; Encourage his team to provide product enhancements to engineering and foster an environment of innovation. Measure his team’s performance.

Position Requirements: (Competencies, Experience, Interpersonal Skills,):

Bachelor’s degree in computer science or other applicable engineering discipline. Overall, 9 to 12 years professional experience in software industry 3+ years’ experience with the installation, support, use, or administration of Verint software (V11 or V15) or any similar software products. 4 years of technical support, software installation, presales, or R&D experience in a software company. 3 years’ experience working with web-based products hosted on Windows using SQL Server. 1+ years of Programming/scripting experience in any language Ability to diagnose technical system performance issues related to databases, application servers and/or networks & operating systems. Strong written and verbal communication skills; Ability to understand and read log files & willingness to go into details to understand the root cause of the issue; Ability to prioritize tasks and delegate task across team boundaries and/or geographically dispersed teams;  Willing to work in shift hours to overlap working hours with distributed teams around the world and troubleshoot customer issues. 

Preferred Requirements:

Experience with Security such as Single Sign-On with Windows & other IT security aspects. Working experience in the role of SRE is an added advantage. Experienced technical manager in a services or support capacity  Experience with CTI, Microsoft OS, Application Security methods. Familiarity with Contact Center operations and technology software and tools is highly preferred. Knowledge in development language like C#, Java, Java Script, PowerShell  Knowledge of tools such as Wireshark and Fiddler will be preferred.

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